Solution Architect

M-Files

. Lead customer discovery through requirements workshops, stakeholder interviews, and process walkthroughs .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in requirements gathering, technical documentation, and solution design within a customer-facing consulting environment. Proficient in utilizing Claude for research and analysis, with a strong understanding of AI and automation concepts applied to enterprise data.

Highest-signal resume keywords

Requirements GatheringTechnical Documentation CreationSolution Architecture KnowledgeProject Management ExperienceM-Files Software Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements WorkshopsUML DiagramsSolution DescriptionsAI Agent ConceptsDocument Management SystemsData GovernanceCloud TechnologiesIntegration Methodologies.NET LanguagesAPIs

Soft Skills

Excellent Communication SkillsStrong Leadership SkillsOrganizational SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

ClaudeM-FilesAzureContent Management PlatformsAutomation Tools

Certifications & Qualifications

CBAP

Industry Keywords

Corporate Services ConsultingCustomer EngagementEnterprise IT SolutionsTechnical FeasibilityChange Management

Tech Stack

Tools & technologies

AzureCloud.NET

About the role

Key responsibilities & impact

Lead customer discovery through requirements workshops, stakeholder interviews, and process walkthroughs
Clarify customer needs, uncover unstated requirements, assumptions, constraints, and risks
Assess IT infrastructure, authentication and security models, data sources, and third-party systems
Document and validate business requirements, process maps, solution descriptions, and UML diagrams
Prioritize requirements, define acceptance criteria, and manage scope changes with Project Management
Use Claude daily to prepare discovery sessions, synthesize notes, draft documentation, and identify gaps or conflicts
Identify automation and AI-agent opportunities and advise on governance, supervision, and data access
Serve as subject matter and solution expert in M-Files software and systems integration
Translate business requirements into technical solution designs for project consultants
Provide best-practice recommendations on customer solution sets
Coordinate deployment technical activities with consultants and Project Management
Support solution design, development, deployment, migration, QA, UAT, and other consulting engagements
Validate delivery against requirements and acceptance criteria using real customer data where possible
Produce technical documentation and handoff materials
Train customer technical staff when required
Identify product capability gaps and scope them for R&D and Product Management
Coordinate customer-success change requests and product updates with R&D and Product Management
Feed recurring customer requirement patterns to Product Management
Mentor and lead junior consulting team members
Build reusable discovery templates, requirements checklists, solution patterns, and Claude workflows
Support pre-sales scoping and technical feasibility conversations
Identify and escalate additional service and expansion opportunities
Coordinate scope boundaries with Implementation, Managed, and Expert Services

Requirements

What you’ll need

5 to 8 years of corporate services consulting experience
Bachelor's degree in Computer Science or related field
Proven requirements gathering experience in a customer-facing consulting environment
Hands-on experience using Claude daily for research, analysis, drafting, and summarization
Ability to verify AI output and protect customer data
Working knowledge of AI agent and automation concepts applied to enterprise data
Experience working with document/content management systems
Excellent verbal and written communication skills
Strong leadership and interpersonal skills
Experience creating technical documentation, including solution descriptions, requirements documents, and UML diagrams
Knowledge of solution architecture and cross-application communication and integration methodologies
Experience across all lifecycle phases of enterprise IT solutions
Experience managing project timelines and scope
Ability to drive projects to completion and manage obstacles
Excellent organizational skills and ability to support multiple concurrent customer engagements
Strong problem-solving skills
Ability to engage and manage customer engagements effectively
Highly motivated self-starter able to learn new methods and technologies
Ability to thrive in a fast-paced, deadline-driven environment
Willingness to travel up to 25%
Preferred: experience using Claude Projects, skills, connectors, or MCP integrations
Preferred: experience with M-Files or comparable enterprise content management platforms and extensibility layers
Preferred: business process analysis or business analysis methods and certifications such as CBAP
Preferred: knowledge of cloud technologies, including Azure
Preferred: exposure to data governance or information security concepts
Preferred: forward-deployed, embedded customer-facing, or pre-sales technical scoping experience
Preferred: experience building technical training or enablement materials
Preferred: working knowledge of networks and authentication methodologies
Preferred: knowledge of .NET languages, data structures, programming concepts, APIs, and integration patterns

Benefits

Comp & perks

Flexible work/life balance as a remote-enabled company
10 paid holidays annually
Unlimited PTO
Matching 401(k) plan (25% of employee's contribution up to the IRS maximum)
Health insurance (PPO and HDHP/HSA plans)
Dental insurance
Vision insurance
Life insurance (1x employee salary)
Employer-paid short-term disability
Employer-paid long-term disability
Flexible Spending Plan (medical and dependent)