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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Appian workflow design, configuration, and improvement, with a strong focus on business process engineering and user feedback integration. Proficient in managing product backlogs, stakeholder collaboration, and ensuring compliance with regulatory standards in a fast-paced environment.
Highest-signal resume keywords
Appian Workflow DesignProduct OwnershipAgile MethodologiesBusiness Process EngineeringAI-Assisted Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appian DesignerProcess MappingUser Story WritingAcceptance Criteria DevelopmentTesting ScenariosDefect DocumentationData IntegrationRelease ManagementOperational ImprovementDigital Capability Development
Soft Skills
Analytical SkillsProblem-SolvingVerbal CommunicationWritten CommunicationPrioritization
Tools & Technologies
AppianSAIL ExpressionsAgentic AI ToolsClaude CodeCodexOpen ClawHermesLow-Code PlatformsDashboardsReports
Certifications & Qualifications
Appian Level 1 Certification
Industry Keywords
Financial ServicesFintechRegulatory ComplianceAgileLeanDesign ThinkingContinuous ImprovementUser Journey DesignService DesignOperational Quality
Tech Stack
Tools & technologiesCyber SecurityRPA
About the role
Key responsibilities & impact- Design, configure, and improve business process workflows using Appian Designer
- Partner with business product owners, operations leaders, technology teams, and risk partners to gather requirements, map processes, define user needs, and prioritize improvements
- Own and manage product backlog items, including user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios, and release-ready requirements
- Lead stakeholder working sessions to define current-state and future-state workflows, identify friction points, iterate on MVP designs, resolve issues, and drive alignment
- Evaluate opportunities to reuse shared capabilities across workflows and business areas
- Use AI-assisted and agentic AI tools for discovery, process analysis, documentation, prototyping, testing, defect analysis, and communications
- Apply design thinking, analytics, business process engineering, and user feedback to product decisions and continuous improvement
- Support QA, UAT, regression testing, production validation, defect documentation, and release readiness
- Partner with technology teams on integrations, data dependencies, security, platform constraints, and production support
- Keep current with Appian capabilities and recommend responsible applications of new capabilities
- Champion Appian governance, reusability, modular design, versioning, packaging, maintainability, and controlled delivery
- Participate in agile ceremonies including standups, planning, backlog refinement, demos, and retrospectives
- Build and maintain Appian reports and dashboards for workflow performance, user activity, operational quality, and business metrics
- Adhere to risk and regulatory standards, policies, controls, and escalation requirements
- Maintain internal control standards and implement audit and regulatory issue resolutions
- Promote belonging and reflect the M&T Bank brand
- Complete other related duties as assigned
Requirements
What you’ll need- Bachelor’s degree and a minimum of 10 years’ business, analytical, technical, digital product, transformation, or product ownership experience; or, in lieu of a degree, a combined minimum of 14 years’ higher education and/or relevant work experience, including a minimum of 10 years’ relevant experience
- Hands-on experience with Appian, including building, configuring, testing, or supporting workflows, forms, interfaces, records, process models, reports, dashboards, or related Appian objects
- Experience in financial services and/or fintech, including exposure to regulated business processes and related domains
- Experience as a product owner, product analyst, business analyst, transformation lead, or workflow designer in an agile or iterative delivery environment
- Experience writing user stories, acceptance criteria, specifications, process flows, business rules, UI concepts, testing scenarios, or release documentation
- Strong analytical and problem-solving skills
- Exposure to QA, UAT, regression testing, defect triage, test case development, production validation, or other solution quality practices
- Working knowledge of AI-assisted tools or agentic AI concepts and responsible use of AI
- Ability to bridge business and technical teams and explain constraints, risks, dependencies, and tradeoffs
- Strong verbal and written communication skills
- Ability to manage competing priorities and work independently in a fast-paced, regulated transformation environment
- Appian Level 1 or higher certification, or equivalent hands-on experience with Appian Designer (preferred)
- Familiarity with SAIL expressions (preferred)
- Understanding of Appian reusability, versioning, packaging, release management, performance, and governance (preferred)
- Experience with Appian AI, Case Management Studio, RPA, data fabric, connected systems, integrations, or document management workflows (preferred)
- Experience with agentic AI or AI-assisted development tools such as Claude Code, Codex, Open Claw, or Hermes (preferred)
- Experience with other low-code/no-code platforms (preferred)
- Strong understanding of process mapping, process engineering, service design, user journey design, and operational improvement methods (preferred)
- Experience developing or launching digital capabilities in financial services or related domains (preferred)
- Experience partnering with UX, design, data, architecture, cybersecurity, risk, legal, compliance, or operations teams (preferred)
- Knowledge of Agile, Lean, design thinking, systems thinking, and continuous improvement principles (preferred)