M&T Bank

Account Manager

• Manage existing MTEFC business relationships in the Environmental Waste space with senior management
• Communicate with customers to satisfy financing needs
• Solicit existing customers to originate new financing opportunities, including bid letters and publicly funded project awards
• Expand business relationships and deliver sufficient margins through superior service and industry and equipment knowledge
• Assess customer experience, financial condition, and collateral to provide appropriate financing solutions
• Provide industry and customer intelligence from surety, suppliers, and vendors to senior management
• Assist senior management with regular sales training through meetings, conference calls, tradeshows, and one-on-one calls
• Collaborate with management and support teams to drive success and efficiency using public data sources
• Represent the organization in the marketplace and contribute to new business opportunities
• Escalate risk-related issues and maintain M&T internal control standards
• Implement internal and external audit points and applicable regulatory issues
• Complete other related duties as assigned

Relationship Manager, Equipment Finance, Environmental Waste

Platform Engineer

• Design, develop, and support enterprise-scale GenAI solutions, including AI-assisted development, documentation, testing, analytics, and workflow automation
• Lead architecture, implementation, and optimization of Retrieval-Augmented Generation (RAG) solutions, including ingestion pipelines, embeddings, vector stores, retrieval frameworks, and search capabilities
• Design, review, and approve agent-based and tool-integrated AI architectures, including multi-step LLM workflows
• Develop and oversee APIs, shared services, and reusable frameworks connecting AI models to internal systems, platforms, and approved third-party tools
• Establish prompt engineering standards, evaluation methodologies, and testing frameworks
• Drive model testing, benchmarking, evaluation, and performance analysis using approved frameworks and governance standards
• Author secure, scalable, maintainable code using Java, Python, and C#, while promoting engineering excellence
• Lead technical discussions with Product Managers, Architects, Engineers, and senior stakeholders to translate business objectives into enterprise-scale AI solutions
• Serve as a subject matter expert for Generative AI, AI platform engineering, and responsible AI practices
• Mentor and coach engineers on software engineering, AI architecture patterns, algorithms, data structures, and enterprise platform design
• Contribute to technical roadmaps balancing strategic AI initiatives, platform modernization, innovation, operational excellence, and technical debt reduction
• Define and champion architecture standards, design patterns, and implementation guidance for AI-enabled solutions
• Apply engineering, operational, and AI performance metrics to identify process improvements and platform optimization opportunities
• Lead resiliency, performance, observability, and security best practices within AI platforms and services
• Drive responsible AI, model governance, security, compliance, privacy, and risk management throughout the AI development lifecycle
• Participate in and present to enterprise architecture forums, engineering councils, and leadership committees
• Adhere to company risk and regulatory standards, policies, controls, and Risk Appetite; escalate risk-related issues
• Maintain internal control standards and implement internal/external audit and regulatory findings as applicable
• Complete other related duties as assigned

Principal AI Platform Engineer

General

• Perform high-risk administrative functions associated with the foreclosure process while safeguarding M&T's interest in the subject mortgaged property
• Research foreclosure files, court records, invoices, and supporting documentation to identify, investigate, monitor foreclosure reporting, and analyze loss events
• Develop comprehensive timelines and detailed event narratives explaining foreclosure reporting and losses
• Evaluate foreclosure-related fees, costs, advances, and expenses to determine validity, recoverability, and accountability
• Assign losses to the appropriate responsible party based on documented findings, contractual obligations, and established guidelines
• Work with foreclosure attorney firms to obtain explanations, documentation, and clarification regarding fees, costs, delays, procedural deficiencies, and foreclosure milestones
• Conduct professional discussions with attorney firms regarding errors, omissions, performance concerns, and loss events
• Analyze root causes of losses and identify trends or recurring issues that may increase financial or operational risk
• Recommend corrective actions and process improvements to mitigate future losses
• Ensure accurate recordkeeping, timely loss reviews, and adherence to reporting requirements
• Partner with foreclosure operations, legal, investor reporting, vendor management, and quality control teams
• Research, validate, and update loans on foreclosure exception reports
• Conduct regular side-by-side sessions with the team to discuss loan-level issues and procedures
• Review assigned loans, update documentation, and complete follow-up
• Work with management to revise, update, and implement procedures; create new procedures
• Gather departmental information and assemble presentations for investor, regulatory, and internal meetings
• Adhere to applicable compliance and operational risk controls

Foreclosure Loss Specialist III

Manager

• Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services
• Manage, coach and mentor Relationship Managers and other assigned staff members
• Ensure staff awareness of and compliance with internal and external policies and procedures
• Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance
• Maintain administrative, operational and risk management support for the Unit
• Participate in revenue-generating efforts as assigned
• Develop and maintain key internal and external relationships related to revenue growth
• Collaborate to implement the strategic plan
• Represent the Unit or Division on enterprise-wide projects and initiatives
• Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
• Adhere to risk and regulatory standards, policies and controls
• Design, implement, maintain and enhance internal controls to mitigate risk
• Identify risk-related issues needing escalation to management
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory findings
• Complete other related duties as assigned

GCM Unit Manager III

• Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services
• Manage, coach and mentor Relationship Managers and other assigned staff members
• Ensure staff awareness of and compliance with internal and external policies and procedures
• Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance
• Maintain administrative, operational and risk management support for the Unit
• Participate in revenue-generating efforts as assigned
• Develop and maintain key internal and external relationships related to revenue growth
• Collaborate to implement the strategic plan
• Represent the Unit or Division on enterprise-wide projects and initiatives
• Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
• Adhere to risk and regulatory standards, policies and controls; design, implement, maintain and enhance internal controls
• Identify risk-related issues requiring escalation to management
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory findings
• Complete other related duties as assigned
• Provide coaching, feedback and reinforcement; delegate tasks and projects; establish expectations and support individual development
• Analyze and monitor progress and results and take appropriate measures as required
• Manage a typical scope of up to 6,500 accounts or 10+ staff members

Solutions Engineer

• Design and deliver enterprise-scale data solutions enabling analytics, reporting, and data-driven business capabilities
• Partner with application, infrastructure, security, data engineering, and business teams to create scalable, secure, and resilient technology solutions
• Participate in the design, build, testing, and deployment of technology solutions with Agile teams
• Collaborate with domain leadership and Enterprise Architecture to determine appropriate solution designs
• Develop conceptual, logical, and physical architectures aligned with enterprise architecture principles and standards
• Design data and cloud solutions across cloud, hybrid, and on-premises platforms
• Translate business, technology, and data requirements into enterprise-grade architectures
• Architect data platforms, integration patterns, APIs, and data movement solutions for batch, near-real-time, and streaming workloads
• Evaluate solution alternatives and communicate architecture tradeoffs, risks, and recommendations
• Ensure solutions align with security, resiliency, governance, compliance, and risk management requirements
• Participate in architecture governance, design reviews, and technical decision-making
• Create architecture artifacts, technical documentation, solution diagrams, implementation guidance, and operational handoff materials
• Research emerging technologies and industry trends for innovation and modernization opportunities
• Assist Enterprise and Solution Architects with architecture dependencies across products and platforms
• Evaluate vendor solutions and participate in proof-of-concept initiatives
• Adhere to company risk and regulatory standards, policies, controls, and Risk Appetite
• Identify risk-related issues requiring escalation to management
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory findings
• Complete other related duties as assigned

Data Solution Architect

Mortgage Processor

• Maintain effective communication with all necessary parties involved in new loan applications, including customers, loan officers, realtors, settlement agents, municipalities, and co-workers.
• Obtain processing-related documentation and information from internal departments and external organizations, including employment verifications, IRS transcripts, title searches, appraisals, and bank statements.
• Notify necessary parties of irregularities relative to standard mortgage guidelines.
• Monitor, update, and analyze credit reports, appraisals, income documentation, and verifications for adherence to product, underwriting, and investor guidelines.
• Perform administrative duties supporting mortgage origination, including preparing commitment letters, reviewing title and homeowner’s insurance, mailing loan suspend notices, providing closing attorneys with documentation, and completing processing checklists.
• Scrutinize loan applications to assess qualification, restructure loans, or recommend solutions.
• Review and accept loan conditions based on underwriter requirements.
• Ensure adherence to regulatory requirements and guidelines.
• Evaluate borrower fee changes and recreate required regulatory documents.
• Work with internal and external customers, including co-workers, borrowers, and loan officers.
• Identify risk-related issues requiring escalation to management.
• Promote an environment supporting belonging and reflecting the M&T Bank brand.
• Complete other related duties as assigned.

Mortgage Processor III

• Maintain effective communication with all necessary parties involved in a new loan application, including customers, loan officers, realtors, settlement agents, municipalities, and co-workers.
• Obtain processing-related documentation and information needed to complete applications, including Verification of Employment, IRS Transcripts, title searches, appraisals, and bank statements.
• Notify necessary parties of irregularities relative to standard mortgage guidelines.
• Monitor, update, and analyze credit reports, appraisals, income documentation, and verifications for adherence to product, underwriting, and investor guidelines.
• Perform administrative duties supporting the origination department, including preparing and mailing commitment letters, reviewing title and homeowner’s insurance, mailing loan suspend notices, providing closing attorneys with documentation, and completing processing checklists.
• Scrutinize loan applications to assess qualification, restructure loans, and recommend solutions.
• Review and accept loan conditions based on underwriter requirements.
• Ensure adherence to regulatory requirements and guidelines.
• Evaluate borrower fee structure changes and recreate required regulatory documents.
• Work with internal and external customers, including co-workers, borrowers, and loan officers.
• Identify risk-related issues requiring escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

• Monitor progress of foreclosures through queues and reporting, ensuring portfolios are worked effectively and comply with state/federal and investor guidelines
• Work with foreclosure attorneys, outside counsel, and/or in-house counsel to resolve disputes involving properties in which the bank or investors have an interest
• Serve as primary escalation contact for team associates, attorneys, and other departments
• Ensure FHA 1st legal deadlines are met and track necessary extension requests
• Research, validate, and update loans on foreclosure exception reports, including No Dual Track, cleanup, and investor timeline reports
• Approve additional attorney fees beyond associate approval limits and track/report legal expenses on litigation files outside the foreclosure action
• Perform quality-control review and approve investor bidding instructions
• Conduct regular side-by-sides, review assigned loans at least every 30 days, update documentation, and follow up
• Ensure compliance with federal, state, regulatory, and investor foreclosure guidelines
• Revise, update, and implement procedures; create new procedures; gather information and assemble presentations for investor, regulatory, and internal meetings
• Maintain operational risk controls, internal control standards, and timely implementation of audit and regulatory findings
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Complete other related duties as assigned

Timeline Control Specialist III

• Develop and manage a portfolio of auto, boat, and RV dealers/dealer groups with complex lending and financial requirements
• Establish and strengthen relationships with major dealership/dealer groups while promoting financial products and services
• Service customers seeking loan and deposit relationships by interviewing applicants, evaluating credit information, and making relationship recommendations
• Participate in and assess formal call programs targeting new loan and deposit business
• Evaluate dealer commercial services, commercial real estate, and commercial loan financing requests
• Evaluate loan requests for dealer principals and partners
• Analyze applicants’ financial condition, cash flow, and credit history; make loan decisions within lending guidelines
• Approve loans within authority and present requests to senior credit officers and credit committees when appropriate
• Monitor industry trends and develop strategies to increase the Bank’s business
• Maintain contacts with professional services communities and industry organizations
• Collaborate with Sales Managers and Credit Managers to gather information, structure credits, and set pricing
• Maintain a high-quality loan portfolio and maximize department profitability
• Monitor loans, credit files, customer deposit accounts, audits, and statements for compliance
• Understand and manage product pricing, cost structure, and risk
• Provide guidance and technical knowledge to less experienced dealer commercial services relationship managers
• Promote belonging and reflect the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory requirements
• May mentor and/or supervise lower-level Relationship Managers
• Complete other related duties as assigned

Senior Relationship Manager, Dealer Commercial Services

Marketing

• Serve as day-to-day relationship lead for Connecticut sponsorship partners, including UConn Athletics, UConn Gampel Pavilion naming rights, Hartford Athletic, Quinnipiac University, and other regional properties
• Manage partner communications, planning sessions, contract obligations, asset tracking, and annual review processes
• Ensure sponsorship benefits are delivered accurately and fully utilized
• Develop and execute annual activation plans for Connecticut sponsorships
• Manage event logistics and on-site execution for sponsorship programs
• Ensure partnership assets are activated according to contractual agreements
• Partner with brand and growth marketing, community markets, regional leadership, and communications to maximize sponsorship value
• Facilitate internal planning meetings and stakeholder engagement related to Connecticut partnerships
• Coordinate agency, vendor, and partner resources supporting sponsorship activation
• Lead day-to-day management of the UConn relationship
• Coordinate naming rights implementation across signage, communications, launch planning, experiences, and asset utilization
• Act as primary liaison with UConn Athletics and university stakeholders
• Support long-term activation planning for the Gampel Pavilion partnership
• Track sponsorship performance against established KPIs
• Maintain sponsorship scorecards, asset utilization reports, activation recaps, and budget tracking
• Provide recommendations to improve activation effectiveness and partner value
• Support renewal evaluations and annual business reviews
• Monitor the Connecticut sponsorship landscape and identify emerging opportunities
• Maintain relationships with community, sports, education, and business organizations throughout Connecticut
• Provide market insights and recommendations regarding future sponsorship opportunities

Sponsorship Marketing Lead

• Develop new banking relationships with business prospects
• Service existing business banking client base
• Achieve established goals as outlined by manager
• Work with branch partners to maximize sales efforts to business customers
• Cross-sell bank products and services
• Network with centers of influence, including accountants, attorneys, and other referral sources
• Evaluate credit information and requests and recommend appropriate loan structures to manage risk
• Negotiate with underwriters and clients to maximize revenue and minimize risk
• Achieve revenue, loan production, deposit balance production, and loan portfolio management goals
• Oversee approximately 15 to 40 relationship-managed clients
• Participate in business banking and retail sales sprints
• Achieve call targets and product sales goals, including cash management and Visa Merchant
• Participate in civic and cultural organizations and programs
• Utilize prescribed selling techniques to maximize sales opportunities
• Work closely with internal contacts to service clients
• Manage and retain existing clients

Business Banking Relationship Manager

Product Manager

• Build and own the product vision and roadmap aligned with strategic intent
• Prioritize the product backlog based on product vision and strategy
• Represent the customer voice and convey user-story details to the team
• Make autonomous decisions to advance delivery
• Write user stories and groom the backlog with the team
• Specify acceptance criteria to support Acceptance Test-Driven Development
• Create information radiators and communication tools with the delivery team
• Participate in team activities and agile ceremonies
• Influence business partners across the organization and advocate for customers
• Understand and engage with customers
• Apply design thinking and analytics to inform product design
• Collaborate across teams and with other Product Owners to align customer journeys and dependent backlogs
• Follow risk and regulatory standards, policies, controls, and risk appetite
• Identify risk issues requiring escalation
• Promote belonging and reflect the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory findings
• Complete other related duties as assigned

Product Owner I – Dash

Call Center Representative

• Own and manage the Chat channel product portfolio, including chat experiences, chat bots, authentication flows, routing logic, and digital self-service capabilities
• Manage the business Chat channel opportunity intake and enhancement pipeline
• Lead new product implementation and existing product modifications, including design, development, testing, deployment, and operational readiness
• Develop, refine, and prioritize chat bot use cases with business partners and stakeholders
• Analyze chat bot performance and recommend improvements to accuracy, automation, and customer experience
• Track, analyze, and report Chat channel KPIs, including digital containment, abandonment, chat duration, customer effort, and demand deflection
• Recommend product pricing and own product financials, including revenue planning, forecasting, and profitability analysis
• Ensure Chat products and services comply with legal, regulatory, risk, and internal control requirements
• Liaise with business partners, ECCI, technology teams, operations, compliance, risk, and affected departments
• Coordinate enhanced chat and bot flow design, implementation, and deployment with ECCI
• Maintain documentation for chat flows, logic, feature releases, and operational procedures
• Coordinate testing and release execution with the Customer Channels Test Coordinator
• Evaluate digital servicing trends and recommend new Chat services, products, or enhancements
• Establish marketing objectives and develop programs to promote Chat products and drive adoption
• Evaluate product and service performance and recommend changes to features, pricing, or marketing strategies
• Perform ongoing reporting and analysis for the Chat product portfolio
• Identify and escalate risk-related issues to management
• Promote belonging and reflect the M&T Bank brand
• Maintain M&T internal control standards and implement audit findings and regulatory issues
• Complete other related duties as assigned

Contact Center Product Manager II – Chat

Banker

• Identify customers' needs through the bank’s retail sales process and provide proactive basic sales solutions or refer complex needs to the appropriate team member/partner
• Manage the branch customer experience through lobby management, servicing, and sales interactions for retail and business customers
• Perform customer assessments, sales opportunity profiling, account opening, lead-focused outbound calling, and customer outreach
• Conduct profile/pre-call planning, outreach, appointment preparation, customer interactions, and follow-up
• Complete customer profile research to identify ways to add value to banking relationships and transition to needs-based discussions on financial goals
• Identify customer financial needs and present appropriate product and service options with internal business partners
• Contact clients by email or phone to follow up and educate them on value-added products and services
• Onboard new customers through customer outreach
• Establish trust with existing clients through regular proactive outreach
• Schedule and hold weekly appointments and prepare pre-call plans for scheduled meetings
• Perform customer servicing interactions
• Adhere to compliance, operational risk, audit, fraud prevention, KYC, and CIP requirements
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain internal control standards and address audit and regulatory issues
• Stay current on operational, product, and system changes while supporting branch goals and reducing preventable losses and fraudulent activity
• Complete other related duties as assigned

Relationship Manager, Equipment Finance, Environmental Waste

Principal AI Platform Engineer

Foreclosure Loss Specialist III

GCM Unit Manager III

GCM Unit Manager III

Data Solution Architect

Mortgage Processor III

Mortgage Processor III

Timeline Control Specialist III

Senior Relationship Manager, Dealer Commercial Services

Sponsorship Marketing Lead

Business Banking Relationship Manager

Product Owner I – Dash

Contact Center Product Manager II – Chat

Relationship Banker