Contact Center Associate, Instructional Designer

M&T Bank

. Utilize instructional design methodologies to create learning solutions aligned with audience learning styles, content topic area, and audience location .

Posted 10/16/2026full-timeUnited StatesJuniorMid-Level💰 $62,200 - $103,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design methodologies, including ADDIE and SAM, to create effective learning solutions tailored to diverse audiences. Proficient in managing project timelines and collaborating within agile teams to deliver high-quality training materials.

Highest-signal resume keywords

Instructional DesignAdult Learning TheoryProject ManagementArticulate 360Adobe Creative Cloud

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AnalysisSynchronous Learning SolutionsAsynchronous Learning SolutionsText and Graphics DesignAnimation DevelopmentSimulation DesignAssessment Instrument Development

Soft Skills

Oral CommunicationInterpersonal SkillsCritical ThinkingPlanning and OrganizingSelf-Management

Tools & Technologies

Learning Management System (LMS)Software Development Tools

Certifications & Qualifications

ATD Certification

Industry Keywords

Training and DevelopmentRetailSalesFinancial ServicesBanking Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Utilize instructional design methodologies to create learning solutions aligned with audience learning styles, content topic area, and audience location
Apply adult learning theory and instructional design models such as ADDIE and SAM
Design, develop, and maintain blended, facilitator-led, and web-based training solutions
Leverage software development tools to design innovative training delivery methods
Conduct needs analysis and use specific objectives to develop synchronous and asynchronous learning solutions
Design and develop text, graphics, animations, simulations, and assessment instruments
Manage development timelines and milestones to achieve project deliverables
Identify risk-related issues requiring escalation to management and adhere to risk, regulatory, and internal control standards
Promote an environment that supports belonging and reflects the M&T Bank brand
Work independently to service business line requests and manage partner relationships within an agile team structure
Ensure writing, assignment directions, navigation, and course components are clear and appropriate for intended audiences
Publish all course components to the LMS
Complete other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience
Excellent oral communication and interpersonal skills required
Critical thinking, analysis, and synthesis skills required
Skills in planning, organizing, and self-management required
Ability to work collaboratively and creatively in a deadline driven environment
Ability to manage multiple projects at different stages while meeting deadlines and quality standards
Experience in training and development, retail, sales, or financial and banking services preferred
Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
Advanced degree in Instructional Design, Curriculum Design, or Adult Education preferred
ATD certification preferred