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M&T Bank

Forward Deployed Product Owner – Bond Management

M&T Bank

. Design, configure, and improve business process workflows using Appian Designer .

Posted 10/8/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $148,300 - $247,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and configuring workflows using Appian, with a strong focus on business process improvement and automation in financial services. Capable of bridging business and technical teams while adhering to regulatory standards and delivering in a fast-paced environment.

Highest-signal resume keywords
Appian Workflow DesignBusiness Process ImprovementProduct OwnershipAgile MethodologiesFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Appian DesignerWorkflow ConfigurationUser Story WritingProcess MappingTesting Scenarios
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsIndependencePrioritization
Tools & Technologies
AI-Assisted ToolsRPAData FabricCase Management StudioLow-Code Platforms
Certifications & Qualifications
Appian Level 1 Certification
Industry Keywords
Financial ServicesRegulated Business ProcessesOperational RiskComplianceTransformation

Tech Stack

Tools & technologies
Cyber SecurityRPAServiceNow

About the role

Key responsibilities & impact
  • Design, configure, and improve business process workflows using Appian Designer
  • Lead business process discovery across Bond Management operations, including debt servicing, transfer agent, paying agent, waterfall accounting, and exception management
  • Identify automation opportunities, document current-state pain points, and establish baseline measures
  • Define value hypotheses, business outcomes, and success measures for workflow prioritization and benefit realization
  • Modernize Bond Management workflows and operational control processes using Appian
  • Partner with business product owners, operations leaders, technology teams, and risk partners to gather requirements and prioritize improvements
  • Own and manage product backlog items, user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios, and release-ready requirements
  • Lead stakeholder working sessions to define workflows, identify friction points, iterate MVP designs, resolve issues, and drive alignment
  • Build, configure, and maintain Appian Designer workflows using reusable out-of-the-box components
  • Use AI-assisted and agentic AI tools for discovery, process analysis, documentation, prototyping, testing, defect analysis, and communications
  • Own workflow outcomes from discovery through configuration, validation, pilot adoption, and post-release optimization
  • Support QA, UAT, regression testing, production validation, defect documentation, and release readiness
  • Partner with technology teams on integrations, data dependencies, security, platform constraints, and production support
  • Keep current with Appian AI, Case Management Studio, RPA, data fabric, reporting, and governance capabilities
  • Champion Appian governance, reusability, modular design, versioning, packaging, maintainability, and controlled delivery
  • Participate in agile ceremonies including standups, planning, backlog refinement, demos, and retrospectives
  • Build and maintain Appian reports and dashboards tracking workflow performance, user activity, operational quality, and business metrics
  • Adhere to risk and regulatory standards, policies, controls, and risk appetite; escalate risk issues
  • Promote belonging and reflect the M&T Bank brand
  • Maintain internal control standards and implement audit and regulatory issue remediation
  • Complete other related duties as assigned

Requirements

What you’ll need
  • Bachelor’s degree and a minimum of 10 years’ business, analytical, technical, digital product, transformation, or product ownership experience, or in lieu of a degree, a combined minimum of 14 years’ higher education and/or relevant work experience, including a minimum of 10 years’ relevant experience
  • Hands-on experience with Appian, including building, configuring, testing, or supporting workflows, forms, interfaces, records, process models, reports, dashboards, or related Appian objects
  • Experience in financial services and/or fintech, including exposure to regulated business processes, operational risk, client service, banking, wealth management, trust services, payments, capital markets, lending, compliance, or similar domains
  • Experience as a product owner, product analyst, business analyst, transformation lead, or workflow designer in an agile or iterative delivery environment
  • Experience writing user stories, acceptance criteria, specifications, process flows, business rules, UI concepts, testing scenarios, or release documentation
  • Strong analytical and problem-solving skills
  • Exposure to QA, UAT, regression testing, defect triage, test case development, production validation, or similar quality practices
  • Working knowledge of AI-assisted tools or agentic AI concepts
  • Ability to bridge business and technical teams and explain technical constraints, risks, dependencies, and tradeoffs
  • Strong verbal and written communication skills
  • Ability to manage competing priorities, work independently, and deliver in a fast-paced, regulated transformation environment
  • Preferred: Appian Level 1 or higher certification or equivalent hands-on Appian Designer experience
  • Preferred: Familiarity with SAIL expressions
  • Preferred: Appian AI, Case Management Studio, RPA, data fabric, connected systems, integrations, or document management experience
  • Preferred: Experience with AI-assisted tools such as Claude Code, Codex, Open Claw, Hermes, or similar
  • Preferred: Experience with low-code/no-code platforms such as Power Platform, ServiceNow, Salesforce, Pega, Airtable, Retool, or Mendix
  • Preferred: Corporate Trust, securities servicing, bond administration, transfer agent, paying agent, or financial operations experience
  • Preferred: Business process mapping, process engineering, service design, user journey design, and operational improvement experience
  • Preferred: Digital capability development in financial services, fintech, trust services, institutional services, compliance, legal operations, or document-intensive environments
  • Preferred: Partnership with UX, design, data, architecture, cybersecurity, risk, legal, compliance, or operations teams
  • Preferred: Knowledge of Agile, Lean, design thinking, systems thinking, and continuous improvement