Forward Deployed Product Owner – Employee Knowledge Management, Content

M&T Bank

. Own the EKM product backlog, including authoring and refining user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios and release-ready requirements.

Posted 10/14/2026full-timeUnited StatesSeniorLead💰 $148,300 - $247,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and improving enterprise content and knowledge management platforms, particularly SharePoint Online, while leveraging AI-assisted tools for operational efficiency. Strong ability to translate business requirements into actionable solutions and maintain compliance within regulated environments.

Highest-signal resume keywords

SharePoint Online AdministrationPower Platform DevelopmentContent Governance FrameworkAgile MethodologiesAI-Assisted Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Story DevelopmentAcceptance Criteria AuthoringProcess DocumentationContent AssessmentMetadata ManagementTaxonomy DesignWorkflow AutomationTesting ScenariosContent Quality StandardsInformation Architecture

Soft Skills

Analytical SkillsProblem-SolvingStakeholder ManagementFacilitationCommunication Skills

Tools & Technologies

Microsoft 365Microsoft SearchCopilotAppianClaude CodeCodex

Industry Keywords

Financial ServicesRegulated EnvironmentsComplianceDigital Product ManagementKnowledge Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the EKM product backlog, including authoring and refining user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios and release-ready requirements.
Design, configure, administer and continuously improve the EKM platform ecosystem, including SharePoint Online, governed publishing workflows, automation, notifications, metadata, taxonomy, content types, search, permissions, lifecycle controls, reporting and data quality monitoring.
Maintain the governed catalog, content governance framework and lifecycle processes, including audience and jurisdiction tagging, visibility rules, scheduled reviews, attestation tracking, content quality controls and remediation activities.
Partner with business service lines, Knowledge Asset Owners, SMEs, Business Architecture and technology teams to define requirements, map current and future state processes, resolve conflicts, manage dependencies and drive alignment.
Support content development efforts, including assessing, restructuring, editing and improving procedural, instructional and reference content.
Leverage AI-assisted and agentic AI capabilities responsibly to accelerate content assessment, tagging, drafting, testing, documentation and delivery activities, with appropriate human validation.
Establish and maintain reporting, dashboards and performance measures related to content coverage, quality, lifecycle health, attestation, consumption and overall platform effectiveness.
Own solution quality, testing, production readiness and ongoing operational support, including QA, UAT, regression testing, defect management, release validation and long-term technical stewardship of the EKM solution.
Assume full operational and technical ownership of the EKM capability following implementation, including troubleshooting, enhancement planning, platform administration and continuous improvement.
Participate in agile ceremonies and support delivery planning, prioritization, stakeholder communications and execution activities.
Understand and adhere to Company risk, regulatory and control requirements, support audit and remediation activities, and promote an environment that reflects the M&T Bank brand and values.
Complete other related duties as assigned.

Requirements

What you’ll need

Bachelor's degree and a minimum of 10 years of business, analytical, technical, digital product, transformation, product ownership, content management, knowledge management or related experience; or in lieu of a degree, a combined minimum of 14 years of higher education and/or relevant work experience, including at least 10 years in those disciplines.
Experience designing, administering and improving enterprise content, knowledge management or digital experience platforms, including SharePoint Online or comparable technologies.
Experience building, configuring or supporting workflow and automation solutions using Power Platform, Appian or comparable low-code technologies, including the ability to learn new platforms quickly and independently.
Experience developing business requirements, user stories, acceptance criteria, process documentation, testing scenarios and release documentation while translating business needs into executable solutions.
Experience with content development, content assessment, information architecture, metadata, taxonomy, search optimization, governance and lifecycle management concepts.
Working knowledge of AI-assisted tools and the ability to apply them responsibly to improve analysis, content drafting, tagging, documentation, testing or operational efficiency.
Experience operating in regulated environments, including financial services, fintech or comparable industries.
Strong analytical, problem-solving, facilitation, stakeholder management and communication skills, including the ability to bridge business and technical teams, manage competing priorities and work independently in a fast-paced environment.
Experience with Microsoft 365 technologies, including Microsoft Search, Copilot, managed metadata, term store capabilities and enterprise reporting solutions.
Experience applying content quality standards, editorial standards, accessibility standards or governance frameworks at scale.
Experience using agentic AI or AI-assisted development tools such as Claude Code, Codex or similar technologies to support analysis, prototyping, documentation, automation or testing activities.
Experience with advanced Power Platform or Appian development, solution management, deployment and environment management practices.
Experience in trust services, institutional services, legal operations, compliance or other document-intensive environments.
Experience partnering with user experience, design, architecture, cybersecurity, risk, legal, compliance, operations or other enterprise shared-service functions.
Knowledge of Agile, Lean, design thinking, systems thinking and continuous improvement methodologies.