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M&T Bank

GCM Client Administrator, IV

M&T Bank

. Lead all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients .

Posted 10/14/2026full-timeRemote • Alabama • United StatesJuniorMid-Level💰 $62,200 - $103,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, with a strong focus on customer service and satisfaction. Proficient in managing complex client accounts while adhering to regulatory standards and promoting internal controls.

Highest-signal resume keywords
Client Relationship ManagementCustomer Service FocusCCTS CertificationAdvanced Analytical AbilityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Transaction ProcessingDocument CollectionCash DisbursementAccount ManagementTrust Administration
Soft Skills
Excellent Communication SkillsInterpersonal SkillsEmpathySelf-ConfidenceProfessionalism
Tools & Technologies
Pertinent Software Applications
Certifications & Qualifications
CCTS Certification
Industry Keywords
Global Capital MarketsHigh Net-Worth ClientsInstitutional ClientsCorporate Trust AccountsRisk Management

About the role

Key responsibilities & impact
  • Lead all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients
  • Support senior account relationship managers
  • Serve as administrator for large and/or highly complex clients
  • Serve as primary point of contact or relationship lead for clients
  • Maintain daily client contact to address inquiries and facilitate requests
  • Process transactions, including collecting critical documents, cash disbursements, trades, account balances, new accounts, discretionary distributions, and trust terminations
  • Ensure proper administrative management for assigned accounts
  • Contribute knowledge to processes, procedures, and strategic decisions
  • Oversee client relationships and recommend design and administration of institutional and/or corporate trust accounts
  • Assist senior account representatives with revenue-generating activities, documents, and meetings
  • Manage client strategies and relationships with internal and external service partners
  • Develop and maintain industry knowledge and communicate it internally and externally
  • Apply corporate policies and procedures in complex situations
  • Maintain controls to minimize losses
  • Provide support, coaching, and mentoring to assigned associates
  • Adhere to risk and regulatory standards and escalate risk-related issues
  • Promote belonging and the M&T Bank brand
  • Maintain internal control standards and implement audit and regulatory action points
  • Mentor and guide less experienced personnel or other staff
  • Complete other related duties as assigned

Requirements

What you’ll need
  • Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact
  • Strong focus on customer service and satisfaction
  • Excellent verbal and written communications skills
  • Degree focus on Finance, Business, Economics or Accounting preferred
  • CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus preferred
  • Strong skills in pertinent software applications, with ability to rapidly learn new applications
  • Experience working in a team environment
  • Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people
  • Self-confident
  • Proven ability to work well with highly capable and successful individuals
  • Advanced analytical ability
  • Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division
  • Experience contributing to positive working relationships and maintain integrity and professionalism