GCM Client Administrator IV

M&T Bank

. Lead all aspects of Global Capital Markets trust or entity administration and servicing for high net-worth private and institutional clients .

Posted 10/14/2026full-timeRemote • Alabama • United StatesJuniorMid-Level💰 $62,200 - $103,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Global Capital Markets trust administration, client relationship management, and regulatory compliance. Proven ability to mentor associates and maintain high standards of customer service while managing complex client transactions.

Highest-signal resume keywords

Global Capital Markets AdministrationClient Relationship ManagementCCTS CertificationCustomer Service FocusAdvanced Analytical Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingDocument PreparationAccount ManagementRisk ManagementRegulatory Compliance

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam CollaborationEmpathySelf-Confidence

Tools & Technologies

Pertinent Software Applications

Certifications & Qualifications

CCTS Certification

Industry Keywords

Trust AdministrationHigh Net-Worth ClientsInstitutional Trust AccountsCorporate TrustClient Strategies

About the role

Key responsibilities & impact

Lead all aspects of Global Capital Markets trust or entity administration and servicing for high net-worth private and institutional clients
Support senior account relationship managers
Serve as administrator for large and/or highly complex clients
Serve as primary point of contact or relationship lead for clients
Maintain daily client contact to address inquiries and facilitate requests
Process transactions, including collecting critical documents, cash disbursements, trades, account balances, new accounts, discretionary distributions, and trust terminations
Ensure proper administrative management for assigned accounts
Contribute knowledge to processes, procedures, and strategic decisions
Oversee client relationships and recommend design and administration of institutional and/or corporate trust accounts
Assist senior account representatives with revenue-generating activities, document preparation, and client meetings
Manage daily implementation of client strategies
Manage internal and external service-partner relationships and resolve issues
Maintain industry knowledge and communicate relevant information internally and externally
Apply corporate policies and procedures in complex situations
Maintain controls to minimize losses
Provide support, coaching, and mentoring to assigned associates
Adhere to risk and regulatory standards, policies, and controls; escalate risk issues
Promote belonging and reflect the M&T Bank brand
Maintain internal control standards and implement audit and regulatory action points
Mentor and guide less experienced personnel
Complete other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact
Strong focus on customer service and satisfaction
Excellent verbal and written communications skills
Degree focus on Finance, Business, Economics or Accounting (preferred)
CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus (preferred)
Strong skills in pertinent software applications, with ability to rapidly learn new applications (preferred)
Experience working in a team environment (preferred)
Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people (preferred)
Self-confident (preferred)
Proven ability to work well with highly capable and successful individuals (preferred)
Advanced analytical ability (preferred)
Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division (preferred)
Experience contributing to positive working relationships and maintain integrity and professionalism (preferred)