GCM Unit Manager III

M&T Bank

. Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits .

Posted 9/30/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $116,400 - $194,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and managerial capabilities, with a focus on relationship management, compliance, and process improvement. Proficient in customer service, risk management, and strategic planning to drive revenue growth and operational efficiency.

Highest-signal resume keywords

Relationship ManagementCustomer Service SkillsLeadership ExperienceRisk ManagementCertified Corporate Trust Specialist

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ImprovementProject ManagementAnalytical SkillsResource ManagementDecision-Making Skills

Soft Skills

Verbal Communication SkillsWritten Communication SkillsProblem Resolution Skills

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwarePresentation Software

Certifications & Qualifications

Certified Corporate Trust Specialist

Industry Keywords

Regulatory ComplianceRisk ManagementRevenue GrowthOperational SupportInternal Controls

About the role

Key responsibilities & impact

Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits
Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services
Manage, coach and mentor Relationship Managers and other assigned staff members
Ensure staff awareness of and compliance with internal and external policies and procedures
Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance
Maintain administrative, operational and risk management support for the Unit
Participate in revenue-generating efforts as assigned
Develop and maintain key internal and external relationships related to revenue growth
Collaborate to implement the strategic plan
Represent the Unit or Division on enterprise-wide projects and initiatives
Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Adhere to risk and regulatory standards, policies and controls; design, implement, maintain and enhance internal controls
Identify risk-related issues requiring escalation to management
Promote an environment supporting belonging and reflecting the M&T Bank brand
Maintain internal control standards and implement audit and regulatory findings
Complete other related duties as assigned
Provide coaching, feedback and reinforcement; delegate tasks and projects; establish expectations and support individual development
Analyze and monitor progress and results and take appropriate measures as required
Manage a typical scope of up to 6,500 accounts or 10+ staff members

Requirements

What you’ll need

Bachelor's degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience
Minimum of 2 years’ work leadership, supervisory and/or managerial experience
Strong customer service skills
Strong verbal and written communication skills
Problem resolution skills
Resource management skills
Strong decision-making skills
Certified Corporate Trust Specialist certification (preferred)
Project management skills (preferred)
Analytical skills (preferred)
Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software (preferred)