M&A Digital Channel Business Analyst

M&T Bank

. Support digital product development and experience delivery .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $78,700 - $131,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product development, user experience documentation, and stakeholder collaboration, with a strong focus on analytical problem-solving and client-centric solutions. Proficient in defining success metrics and facilitating user acceptance testing while ensuring compliance and operational efficiency.

Highest-signal resume keywords

Business Analyst ExperienceDigital Product DevelopmentUser Experience DocumentationAgile MethodologyBusiness Process Modeling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationUser Acceptance TestingFunctional Test Script DevelopmentFeature Traceability DocumentationAnalytical Problem-Solving

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational DisciplineClient-Centric Mindset

Tools & Technologies

LucidchartVisioJiraConfluence

Certifications & Qualifications

Business Analysis CertificationAgile Certification

Industry Keywords

Digital ExperienceUI/UX DiscoveryRisk ManagementComplianceM&A Knowledge

About the role

Key responsibilities & impact

Support digital product development and experience delivery
Elicit and document product requirements from key stakeholders
Document existing business processes through interviews and observation
Document screen flows and user journeys
Support review of wireframes, prototypes, and proposed screen flows
Translate user experience feedback into updated requirements
Define and track success metrics for features and enhancements
Support User Acceptance Testing (UAT)
Facilitate issue triage
Document feature traceability from requirements through test scripts and delivered functionality
Collaborate with product, technology, operations, and business stakeholders
Document user stories, acceptance criteria, and data/interface requirements
Develop functional test scripts for new features and enhancements
Advocate for end users and gather feedback to validate solutions
Identify risk, control, compliance, and operational considerations during discovery
Partner with product, operations, risk, and compliance stakeholders
Support solutions balancing client experience, business value, operational efficiency, and risk management

Requirements

What you’ll need

Combined minimum of 5 years' higher education and/or business, technology, or a related field experience
Business analyst experience supporting digital products, platforms, or technology-enabled business processes
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Strong attention to detail and organizational discipline
Ability to work effectively in ambiguous, fast-paced, or evolving environments
Client-centric mindset, balancing user needs, business outcomes, operational efficiency, and control requirements
Bachelor’s degree or equivalent experience in business, technology, or a related field (preferred)
Experience supporting UI/UX discovery, screen flows, requirements, and delivery (preferred)
Experience with digital experience user measurement and metrics (preferred)
Experience with business process modeling tools such as Lucidchart or Visio (preferred)
Understanding of digital security and access management concepts, including login, authentication, identity verification, and account security controls (preferred)
Knowledge or experience specific to M&A (preferred)
Familiarity with Agile delivery and tools like Jira or Confluence (preferred)
Certifications or coursework in business analysis, Agile, or similar (preferred)