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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Appian workflow design and configuration, with a strong focus on business process improvement, stakeholder collaboration, and agile methodologies. Proficient in utilizing AI-assisted tools for process analysis and documentation while adhering to regulatory standards.
Highest-signal resume keywords
Appian Workflow DesignProduct OwnershipAgile MethodologiesBusiness Process EngineeringAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appian DesignerUser Story WritingAcceptance Criteria DevelopmentProcess MappingTesting ScenariosSAIL ExpressionsDefect AnalysisContinuous ImprovementData FabricRPA
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationIndependent WorkPriority ManagementStakeholder Engagement
Tools & Technologies
AI-Assisted ToolsAgentic AIAppian ReportsDashboardsLow-Code Platforms
Certifications & Qualifications
Appian Level 1 Certification
Industry Keywords
Financial ServicesFintechOperational RiskComplianceBankingWealth ManagementPaymentsCapital MarketsLendingTrust Services
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Design, configure, and improve business process workflows using Appian Designer
- Partner with business product owners, operations leaders, technology teams, and risk partners to gather requirements, map processes, define user needs, and prioritize improvements
- Own and manage product backlog items, including user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios, and release-ready requirements
- Lead stakeholder working sessions to define current-state and future-state workflows, identify friction points, iterate on MVP designs, resolve issues, and drive alignment
- Evaluate opportunities to reuse shared capabilities across workflows and business areas
- Use AI-assisted and agentic AI tools for discovery, process analysis, documentation, prototyping, testing, defect analysis, and delivery communications
- Apply design thinking, analytics, business process engineering, and user feedback to inform product decisions and continuous improvement
- Support QA, UAT, regression testing, and production validation; define scenarios, validate builds, document defects, and confirm release readiness
- Partner with technology teams on integrations, data dependencies, security, platform constraints, and production support
- Keep current with Appian capabilities and recommend responsible applications of new capabilities
- Champion Appian governance, reusability, modular design, shared patterns, versioning, packaging, maintainability, and controlled delivery
- Participate in agile ceremonies including standups, planning, refinement, demos, and retrospectives
- Build and maintain Appian reports and dashboards and help define meaningful KPIs
- Adhere to risk, regulatory, and internal control standards; escalate risk issues and implement audit or regulatory action items
- Promote belonging and reflect the M&T Bank brand
- Complete other related duties as assigned
Requirements
What you’ll need- Bachelor’s degree and a minimum of 10 years’ business, analytical, technical, digital product, transformation, or product ownership experience, or in lieu of a degree, a combined minimum of 14 years’ higher education and/or relevant work experience, including a minimum of 10 years’ relevant experience
- Hands-on experience with Appian, including building, configuring, testing, or supporting workflows, forms, interfaces, records, process models, reports, dashboards, or related Appian objects
- Experience in financial services and/or fintech, including exposure to regulated business processes, operational risk, client service, banking, wealth management, trust services, payments, capital markets, lending, compliance, or similar domains
- Experience as a product owner, product analyst, business analyst, transformation lead, or workflow designer in an agile or iterative delivery environment
- Experience writing user stories, acceptance criteria, specifications, process flows, business rules, UI concepts, testing scenarios, or release documentation
- Strong analytical and problem-solving skills
- Exposure to QA, UAT, regression testing, defect triage, test case development, production validation, or related quality practices
- Working knowledge of AI-assisted tools or agentic AI concepts and ability to use AI responsibly
- Ability to bridge business and technical teams and explain technical constraints, risks, dependencies, and tradeoffs
- Strong verbal and written communication skills
- Ability to manage competing priorities, work independently, and deliver in a fast-paced, regulated environment
- Appian Level 1 or higher certification, or equivalent hands-on experience, preferred
- Familiarity with SAIL expressions, Appian governance, reusability, versioning, packaging, release management, Appian AI, Case Management Studio, RPA, data fabric, connected systems, integrations, document management workflows, other low-code platforms, process mapping, service design, UX, Agile, Lean, design thinking, systems thinking, and continuous improvement preferred