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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-level administrative support, including managing calendars, travel arrangements, and expense management, while ensuring compliance with operational standards. Strong communication and organizational skills are essential for effectively liaising between management and bank personnel.
Highest-signal resume keywords
Administrative Support ExperienceMicrosoft Office Suite ProficiencyExpense ManagementTravel ManagementStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportExpense ManagementTravel ManagementCalendar ManagementProject Management
Soft Skills
Highly OrganizedStrong Critical ThinkingProblem-SolvingSelf-StarterInitiative
Tools & Technologies
Microsoft OutlookMicrosoft WordSAP Concur
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
ComplianceOperational Risk ControlsInternal Control StandardsBanking OperationsAdministrative Coordination
About the role
Key responsibilities & impact- Serve as a liaison between the manager and bank personnel, responding to departmental questions and issues
- Create non-routine correspondence and communications on behalf of the manager
- Perform high-level administrative and project assignments to relieve management of day-to-day operations and ensure smooth department functioning
- Prepare and arrange business presentations, management letters, agendas, meeting minutes, and other communications
- Schedule appointments and maintain the manager's calendar
- Coordinate all travel arrangements
- Prepare disbursements and billings for approval
- Maintain financial expense records
- Adhere to applicable compliance and operational risk controls
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards and implement internal and external audit points and applicable regulatory issues
- Complete other related duties as assigned
Requirements
What you’ll need- Associate's degree or equivalent in experience
- 4 years progressive secretarial/administrative support experience with demonstrated development of skills on-the-job
- Experience managing Outlook calendars for senior leaders
- Experience booking/managing travel arrangements and addressing needed travel arrangement changes for senior leaders
- Extensive Microsoft Office Suite experience, especially with Word & Outlook
- Expense management experience
- SAP Concur or other expense & travel management system(s) experience
- Highly organized, able to prioritize, manage urgent tasks/requests, and meet deadlines
- Strong written and verbal communication skills
- Self-starter who takes initiative
- Strong critical thinking and problem-solving skills
- Experience supporting senior staff members highly preferred
- Ability to work with other inter-department administrative assistants and administrative assistants for other departments within the bank
- Willingness to take on additional tasks as requested
Benefits
Comp & perks- Hybrid work arrangement with one day/week of remote work possible
- Fair, competitive, and market-informed pay
