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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Commercial Card portfolio management, client relationship building, and account optimization strategies. Proven ability to execute proactive outreach, identify retention concerns, and adhere to compliance standards.
Highest-signal resume keywords
Commercial Card Sales ExperienceAccount ManagementClient Relationship BuildingCompliance AdherenceOptimization Strategy Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementAccount ReviewsRisk Indicator AnalysisUtilization Trend AnalysisAction Plan CoordinationTraining and MentoringSupplier EnablementAudit ComplianceClient OutreachSpend Activity Analysis
Soft Skills
Relationship BuildingCollaborationProblem SolvingCommunicationTeam Support
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Commercial PaymentsMerchant ServicesOperational Risk ControlsRegulatory StandardsClient Value Protection
About the role
Key responsibilities & impact- Support the growth and retention of the Commercial Card portfolio
- Execute proactive client outreach based on portfolio segmentation, risk indicators, and business needs
- Conduct account reviews covering relationship health, utilization trends, spend activity, and attrition risk
- Identify retention concerns and coordinate action plans
- Build relationships with key client contacts
- Partner with Service, Relationship Management, Sales, and Product teams to resolve issues and protect client value
- Identify opportunities to increase Commercial Card spend, utilization, and relationship value
- Promote relevant Commercial Payments capabilities, products, and solutions
- Support supplier enablement and supplier file acquisition efforts
- Participate in partner planning sessions and portfolio reviews
- Develop and maintain a pipeline of optimization opportunities
- Track optimization initiatives through implementation and closure
- Provide training and mentoring to junior Account Managers
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
Requirements
What you’ll need- Bachelor’s Degree and 5 years Commercial Card/ Merchant (or related relevant product) sales experience, or in lieu of degree, a combined minimum of 9 years education and/or Commercial Card/Merchant (or related relevant product) sales experience
- Previous account management experience preferred
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable