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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user experience research, employing a variety of research methods to derive actionable insights that inform product development and enhance user experiences. Proficient in collaborating with cross-functional teams and communicating findings effectively to drive strategic decisions.
Highest-signal resume keywords
User Experience ResearchDesign-Thinking MethodologiesMixed-Methods ResearchPrototyping Tools (Figma, UserTesting, Miro)Stakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Primary Research DesignUsability TestingHeuristic EvaluationsData AnalysisResearch Methodologies
Soft Skills
Strong Communication SkillsProblem-Solving SkillsCritical Thinking SkillsCollaboration SkillsTime Management Skills
Tools & Technologies
FigmaUserTestingMiroJira
Industry Keywords
User NeedsVoice of the CustomerAccessibility StandardsCross-Platform IssuesFinancial Products
About the role
Key responsibilities & impact- Deliver actionable research that influences business decisions, drives innovation, and improves user experiences
- Create deep understanding and empathy around user needs across product teams
- Design and execute primary research using surveys, ethnography, in-depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations
- Triangulate data across voice of the customer, employee feedback, and behavioral data
- Translate insights into actionable recommendations for new products and features and continuous innovation
- Deliver clear written, visual, and in-person presentations to support decision-making
- Establish and evolve a consistent research discipline around modern financial products
- Drive definition and alignment around user problem statements
- Engage and educate cross-functional teams through research practices and ensure findings are implemented
- Apply best practices across generative and evaluative mixed-methods research
- Provide guidance and mentorship to others conducting research
- Guide prioritization decisions on research initiatives
- Perform rigorous analysis of research data and identify salient patterns and meaningful insights
- Partner with Market Research and analytics teams
- Communicate research results through effective storytelling to drive business or experience strategy
- Adhere to risk and regulatory standards, policies, controls, and internal control standards
- Identify risk-related issues requiring escalation
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
Requirements
What you’ll need- Bachelor’s degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience
- Background in the user experience researcher field, designing and conducting user research studies and applying design-thinking methodologies
- Prior experience with innovative thinking, the value of research and working with stakeholders to deliver results
- Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during product development processes
- Experience dealing with ambiguity and leveraging design research to bring clarity to abstract ideas
- Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
- Experience using modern design, prototyping and collaboration tools (e.g. Figma, UserTesting, Miro, Jira)
- Experience interacting with various multi-disciplinary teams of professionals
- Strong time management skills
- Strong problem-solving skills
- Strong critical thinking skills
- Strong verbal and written communication skills
- Strong collaboration skills