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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in recruitment processes, project management, and effective communication in both Dutch and English. Capable of building strong relationships with panel members while ensuring compliance with data quality procedures.
Highest-signal resume keywords
Fluency In Dutch And EnglishProject ManagementPanel Recruitment SolutionsAnalytical And Investigative SkillsEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RecruitmentPanel BuildingData Quality ProceduresVerification ProcessesLink Testing
Soft Skills
Detail-OrientedRelationship BuildingProblem SolvingProbing QuestionsSupportive Communication
Tools & Technologies
Microsoft OfficeInternetSocial MediaEmail Tools
Industry Keywords
Market ResearchCold CallingRespondent InquiriesProject UpdatesOutsource Targets
About the role
Key responsibilities & impact- Execute recruitment tasks for projects in the Netherlands, Belgium, and other assigned QQFS markets
- Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents
- Schedule interviews
- Plan, organize, and implement panel recruitment solutions to maximize internal resources, reduce outsource costs, and deliver projects successfully
- Provide project management updates on work completed, progress, results, and action plans
- Escalate projects of concern when recruitment progress is off track
- Ensure outsource targets are achieved for allocated markets
- Meet monthly panel registration targets
- Call new registrants to confirm and update email addresses
- Call users to reactivate accounts
- Execute panel-building initiatives for assigned markets
- Support M3 Global Research members by telephone, email, and support tickets
- Investigate, troubleshoot, and resolve inquiries and complaints across multiple systems
- Work with Project Management to resolve project-specific member and respondent issues
- Handle respondent inquiries according to company policy and resolution timelines
- Build and maintain strong relationships with panel members
- Report and resolve potential issues with internal and external systems and processes
- Investigate fraudulent respondents and act according to M3 data quality procedures
- Complete verification for newly registered members
- Complete link testing for online market research projects and overlays for qualitative online screeners
Requirements
What you’ll need- Fluency in Dutch and English
- Clear and effective verbal and written communication with diverse audiences
- Proficient PC skills, including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
- Detail-oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported
- CV must be submitted in English
Benefits
Comp & perks- Employees can work remotely
- Full-time employment
- Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET), Monday - Friday