M3 USA

Recruitment

• Create and implement Custom Recruitment plans for allocated qualitative and quantitative projects
• Execute Custom Recruitment tasks within budget and timelines
• Coordinate recruitment efforts for up to 25 live projects
• Use recruitment platforms, proprietary market research systems, bulk email/SMS platforms, survey systems, social media, and marketing/multimedia platforms
• Attend IKO and project-related meetings and share agreed action plans
• Monitor recruitment progress and adjust strategies to maximize internal sample and meet client needs and profit targets
• Recommend alternative internal sampling strategies
• Communicate recruitment updates, status, and issues to internal project teams
• Ensure recruitment actions are completed within required timelines
• Develop strategies to improve response rates, reduce costs, and grow the M3 Global Research panel
• Provide market intelligence and project feasibility feedback based on desk research
• Provide feedback and ideas to improve M3 sampling, emailing, and reporting tools

Custom Recruitment Coordinator, Spanish Speaking

Data Engineer

• Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, and availability
• Design and maintain database schemas, indexes, and partitions for scalability and efficiency
• Perform database monitoring, backup, recovery, and disaster recovery planning
• Implement access control, encryption, auditing, and other security best practices
• Troubleshoot database performance issues and optimize query performance
• Ensure compliance with data governance, security policies, and industry standards
• Participate in daily standups and prioritize tasks according to business needs
• Translate business requirements into actionable data engineering tasks
• Collaborate with cross-functional teams to align Power BI and data solutions with business objectives
• Mentor team members and drive best practices in data management and reporting
• Evaluate and apply AI and automation to improve delivery speed, testing, reliability, and operational efficiency

Senior Data Engineer, PostgreSQL DBA

Vice President

• Drive commercial growth through a portfolio of client accounts and prospects
• Lead proactive business development across assigned accounts and priority prospects
• Identify, qualify, and convert opportunities for consulting, analytics, and primary market research engagements
• Develop and execute account plans for key clients
• Drive expansion through cross-selling, upselling, and identification of emerging client needs
• Lead consultative sales discussions with senior pharmaceutical and biotechnology stakeholders
• Own the end-to-end sales process from opportunity identification through proposal development, contract negotiation, and close
• Oversee execution through collaboration with the Consulting team
• Build and maintain relationships with decision-makers and influencers across commercial, market access, medical affairs, clinical development, insights, analytics, and corporate strategy functions
• Partner with consulting, research, and analytics teams to develop differentiated solutions and support proposal conversion
• Develop and maintain a qualified opportunity pipeline
• Ensure accurate forecasting and achievement of individual bookings and revenue goals
• Monitor industry trends, competitive activity, and emerging client priorities
• Represent MAC at industry conferences, client meetings, and networking events
• Abide by company operating procedures and client policy requirements, including pharmacovigilance

Vice President, Client Engagement – Primary Market Research

• Create and implement Custom Recruitment plans for allocated qualitative and quantitative projects
• Execute Custom Recruitment tasks within provided budgets and timelines
• Liaise with project stakeholders to increase internal completes and support panel growth
• Coordinate recruitment efforts for up to 25 live projects
• Use recruitment platforms, proprietary systems, bulk email/SMS platforms, survey systems, social media, and other marketing and multimedia platforms
• Attend IKO and project-related meetings with project managers and share action-plan notes
• Monitor and adjust recruitment strategies to maximize internal samples and meet client needs and profit targets
• Recommend alternative internal sampling strategies
• Communicate recruitment updates, status, and issues to internal project teams
• Seek alternative recruitment strategies to improve response rates and reduce costs
• Support strategies to grow the M3 Global Research panel
• Provide project-feasibility feedback based on desk research and market intelligence
• Provide feedback and improvement ideas for M3 sampling, emailing, and reporting tools

Full-stack Engineer

• Design, build, test and maintain production software systems
• Develop scalable services, APIs, integrations and automation workflows
• Contribute to architecture, engineering standards and best practices
• Support deployment, monitoring and continuous improvement of production solutions
• Design and deploy AI-enabled solutions using LLMs, agentic architectures and automation
• Build production AI applications, copilots and workflow solutions
• Develop prompt and context engineering frameworks
• Implement RAG, tool-calling, memory and orchestration patterns
• Evaluate and select appropriate AI models and technologies
• Optimise latency, quality, reliability and cost
• Monitor, test and continuously improve AI system performance
• Operationalise statistical, predictive and AI models
• Build validation, monitoring and feedback mechanisms
• Contribute to digital twin and decision-support platforms
• Translate business requirements into scalable technical solutions
• Shape ideas into practical products and capabilities
• Advise on feasibility, trade-offs and implementation approaches
• Help define reusable AI platforms, patterns and capabilities across the organisation
• Collaborate with Data Scientists, Engineers, IT teams and Business Analysts

Senior Applied AI Software Engineer – US Hours

Operations

• Responsible for all aspects of recruitment for quantitative and qualitative projects
• Assist US Project Managers in delivering studies according to client specifications
• Liaise with team members and take full responsibility for the sampling aspect of allocated projects
• Assist and manage technical execution throughout a project’s life cycle
• Assist with programming, link testing, translations, fieldwork setup, and partner coordination
• Manage up to 30 live projects
• Coordinate project fieldwork coordinators and project managers to maximize recruitment results
• Build sampling plans for allocated projects
• Review projects regularly and inform project managers when challenges arise
• Provide recruitment updates to the project management team
• Ensure projects meet client timelines
• Use M3 sampling, emailing, and reporting tools effectively
• Build cross-department working relationships
• Manage outsourced project recruitment rates and costs against KPIs
• Maintain client satisfaction scores above target
• Attend internal kickoffs and prepare client kickoff decks
• Manage partner coordination, including external liaison communications and ongoing updates
• Oversee translations and conduct thorough link checks
• Submit surveys to the programming team
• Attend client calls to ensure alignment and provide support
• Troubleshoot link-related issues
• Set up automated data exports as required
• Provide client contact information to the Quick Charts team
• Submit partner request forms
• Manage internal recruitment with the custom recruitment team
• Coordinate and schedule pre-tests
• Partner with the fieldwork team to address questions and issues
• Reconcile counts for invoicing and ensure partner alignment

Operations Specialist

Project Manager

• Manage international quantitative and qualitative market research projects through the entire project life cycle
• Manage clients, partners, healthcare professional samples, and consumer samples
• Set up and test survey links and redirects
• Prepare and send sample
• Conduct quality and audit checks
• Manage respondent inquiries and honoraria
• Coordinate and lead project kickoff meetings
• Communicate project specifications, client needs, timelines, and responsibilities
• Manage vendor relationships and facilitate timely deliverables, communications, and issue resolution
• Monitor productivity and data-collection quality
• Produce regular project-status updates and progress reports
• Monitor and account for project costs and study profitability
• Partner with sales and operations teams to address issues and recommend performance improvements
• Work independently with international teams outside normal US business hours

Senior Project Manager, Market Research

General

• Assist the Client Service team with day-to-day management of quantitative market research studies
• Ensure projects are completed on time, within budget, according to specifications, and in line with client expectations
• Manage end-to-end project tasks including link setup and testing, language requests, desk research, quality and audit checks, study invitation setup, sample deployment, exclusion list management, M3 Wallet approvals, invoicing preparation, and cost reconciliation
• Build, update, and track sample plans based on screener specifications
• Host client pretest and pilot interviews
• Identify and implement alternative fieldwork strategies to improve response rates and manage costs
• Monitor and manage quantitative project partners throughout the project lifecycle
• Alert Project Managers about underperforming fieldwork strategies, timeline risks, and quality concerns, and collaborate on solutions
• Coordinate recruitment with Custom Recruitment and Phone teams
• Submit requests for multichannel recruitment methodologies, including email campaigns, phone outreach, desk research, SMS, online ads, referral programs, forums, blogs, patient groups, associations, and social media
• Send final updates and cost summaries to partners before invoicing
• Track, monitor, and report sampling performance and project costs
• Assist Project Managers with invoicing and project closure
• Attend project meetings and align on specifications, client needs, timelines, and responsibilities
• Take and distribute meeting notes and summaries
• Address requests from Support Team and other stakeholders
• Support Project Managers, Senior Project Managers, and Project Directors with administrative tasks and fieldwork planning

Quantitative Fieldwork Coordinator

Research Analyst

• Execute recruitment tasks for projects in the Netherlands, Belgium, and other assigned markets
• Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents
• Schedule interviews
• Plan, organize, and implement panel recruitment solutions
• Provide project updates on work completed, progress, results, and action plans
• Escalate projects of concern to the senior manager when recruitment is off track
• Achieve outsource targets for allocated markets
• Meet monthly panel registration targets
• Call new registrants to confirm and update email addresses
• Reactivate user accounts
• Provide telephone, email, and support-ticket assistance to M3 Global Research members
• Investigate, troubleshoot, and resolve inquiries and complaints across multiple systems
• Collaborate with Project Management to resolve project-specific respondent issues
• Handle respondent inquiries according to company policy and resolution timelines
• Build and maintain relationships with panel members
• Report and resolve issues with internal and external systems and processes
• Investigate fraudulent respondents according to M3 data quality procedures
• Complete verification for newly registered members
• Complete link testing for online market research projects and overlays for qualitative online screeners

Market Research Associate, Dutch Speaking

• Execute recruitment tasks for projects in the Netherlands, Belgium, and other assigned QQFS markets
• Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents
• Schedule interviews
• Plan, organize, and implement panel recruitment solutions to maximize internal resources, reduce outsource costs, and deliver projects successfully
• Provide project management updates on work completed, progress, results, and action plans
• Escalate projects of concern when recruitment progress is off track
• Ensure outsource targets are achieved for allocated markets
• Meet monthly panel registration targets
• Call new registrants to confirm and update email addresses
• Call users to reactivate accounts
• Execute panel-building initiatives for assigned markets
• Support M3 Global Research members by telephone, email, and support tickets
• Investigate, troubleshoot, and resolve inquiries and complaints across multiple systems
• Work with Project Management to resolve project-specific member and respondent issues
• Handle respondent inquiries according to company policy and resolution timelines
• Build and maintain strong relationships with panel members
• Report and resolve potential issues with internal and external systems and processes
• Investigate fraudulent respondents and act according to M3 data quality procedures
• Complete verification for newly registered members
• Complete link testing for online market research projects and overlays for qualitative online screeners

• Execute recruitment tasks for projects in the Netherlands, Belgium, and other assigned markets
• Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents
• Schedule interviews
• Plan, organize, and implement panel recruitment solutions
• Maximize internal resources and reduce outsourcing costs
• Provide project updates on work completed, progress, results, and action plans
• Escalate projects at risk of falling behind schedule to the senior manager
• Achieve outsourcing targets for allocated markets
• Meet monthly registration targets for the Netherlands, Belgium, and other assigned markets
• Call new registrants to confirm and update email addresses
• Call users to reactivate accounts
• Execute panel-building initiatives
• Support M3 Global Research members by telephone, email, and support tickets
• Investigate, troubleshoot, and resolve member inquiries and complaints across multiple systems
• Work with Project Management to resolve project-specific respondent issues
• Handle respondent inquiries according to company policy and resolution timelines
• Build and maintain strong relationships with panel members
• Report and resolve issues with internal and external systems and processes
• Investigate fraudulent respondents and take action under M3 data quality procedures
• Complete verification for newly registered members
• Test links for online market research projects and qualitative online screeners

Business Development Rep

• Drive commercial growth through a portfolio of client accounts and prospects
• Lead proactive business development across assigned accounts and priority prospects
• Identify, qualify, and convert opportunities for consulting, analytics, and primary market research engagements
• Develop and execute account plans for key clients
• Drive account expansion through cross-selling, upselling, and identification of emerging client needs
• Lead consultative sales discussions with senior pharmaceutical and biotechnology stakeholders
• Own the end-to-end sales process from opportunity identification through proposal development, contract negotiation, and close
• Oversee execution through collaboration with the Consulting team
• Build and maintain relationships with decision-makers and influencers across commercial, market access, medical affairs, clinical development, insights, analytics, and corporate strategy
• Partner with consulting, research, and analytics teams to develop differentiated client solutions
• Develop and maintain a qualified opportunity pipeline
• Ensure accurate forecasting and achievement of individual bookings and revenue goals
• Monitor industry trends, competitive activity, and emerging client priorities
• Represent MAC at industry conferences, client meetings, and networking events
• Comply with company operating procedures and client policy requirements, including pharmacovigilance

Custom Recruitment Coordinator, Spanish Speaking

Senior Data Engineer, PostgreSQL DBA

Vice President, Client Engagement – Primary Market Research

Custom Recruitment Coordinator, Spanish Speaking

Senior Applied AI Software Engineer – US Hours

Operations Specialist

Senior Project Manager, Market Research

Quantitative Fieldwork Coordinator

Market Research Associate, Dutch Speaking

Market Research Associate, Dutch Speaking

Market Research Associate, Dutch Speaking

Vice President, Business Development – Primary Market Research