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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and critical thinking abilities while effectively managing recruitment processes for market research projects. Proficient in Microsoft Office, particularly Excel, with a focus on meeting project deadlines and compliance with ISO standards.
Highest-signal resume keywords
Market Research ExperienceExceptional Written And Verbal Communication SkillsStrong Microsoft Office SkillsCritical Thinking SkillsAbility To Comply With ISO 20252:2019 And ISO 27001 Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RecruitmentData AnalysisBasic Math SkillsCold CallingProject ManagementProblem SolvingMarket IntelligenceTime ManagementAttention To DetailMultitasking
Soft Skills
Self-MotivatedInitiativeTeam CollaborationOrganizational SkillsCommunication
Industry Keywords
HealthcareQuantitative ResearchQualitative ResearchISO StandardsParticipant Advocacy
About the role
Key responsibilities & impact- Recruit qualified panellists and non-panellists for quantitative and qualitative market research projects through outbound and cold calls, email follow-up, and online desk research
- Communicate study requirements, participation details, and next steps to potential respondents
- Inform the line manager of recruitment issues, delays, or risks affecting project delivery
- Provide feedback on project feasibility and recruitment conditions using market intelligence
- Meet daily call-volume and recruitment strike-rate targets
- Follow phone communication quality standards and guidelines
- Convert study participants into registered panel members
- Cold call physicians and other healthcare professionals to recruit them to the panel
- Contact inactive panel members to invite study participation and reactivate accounts
- Support research participants throughout the recruitment process
- Investigate and resolve issues, manage complaints, and offer appropriate solutions or alternatives using multiple systems
- Collaborate with US and EU teams to resolve project-specific issues while balancing participant advocacy with company profitability
- Build strong relationships with panel members through timely, professional communication and problem-solving
Requirements
What you’ll need- Bachelor’s degree or equivalent experience preferred
- 0-1 year of experience in a business-related environment
- Market research experience desirable but not required
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills, especially Excel, and ability to learn new technologies/software quickly
- Basic math skills, including calculating incidence rate, response rates, and profit
- Interest, natural curiosity, or previous experience/exposure within the healthcare space
- Strong critical thinking skills and initiative to improve skills and troubleshoot proactively with the PM
- Ability to work autonomously and in a team environment
- Ability to meet study-specific and departmental objectives
- Self-motivated and able to reprioritize tasks throughout the workday
- Exceptional time management, organizational skills, attention to detail, and ability to multitask
- Ability to comply with ISO 20252:2019 and ISO 27001 standards
- Ability to work flexible hours occasionally to meet project deadlines across different time zones
- CV must be submitted in English
Benefits
Comp & perks- Employees can work remotely
- Video/camera-on alternative arrangements may be available where required through Human Resources
- Flexible working hours may occasionally be available to meet project deadlines across different time zones