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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and emotional intelligence to build rapport with customers while navigating sensitive conversations. Proven ability to achieve targets in a customer success or sales environment, contributing to overall commercial success.
Highest-signal resume keywords
Customer Success ExperienceConfident Communication SkillsEmotional IntelligenceTarget-Driven ApproachRelationship-Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyResilienceProactive Mindset
Industry Keywords
Aged CareDisabilityHealthcareChildcareEducation
About the role
Key responsibilities & impact- Support Australians in navigating their home care journey with confidence, choice and control
- Build relationships with customers and deliver great customer experiences
- Communicate with customers over the phone and navigate sensitive conversations
- Achieve targets and contribute to commercial success
- Participate in the four-week onboarding program, ongoing coaching and career development
- Work collaboratively within a fun, high-performing Customer Success team
Requirements
What you’ll need- Experience in sales, customer success or a target-driven customer service environment
- Confident communication skills and ability to build rapport over the phone
- Genuine empathy, emotional intelligence and a customer-first mindset
- Resilience and confidence navigating sensitive conversations
- Proactive approach to achieving targets and delivering great customer experiences
- Experience in aged care, disability, healthcare, childcare, education or other relationship-led industries is a bonus, but not essential
Benefits
Comp & perks- 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation
- Hybrid workplace balancing office and remote work
- One extra paid leave day per quarter (Flexi Leave Days)
- Floating public holiday
- Reward and Recognition program
- Comprehensive four-week onboarding program
- Ongoing coaching and career development opportunities