Mable

Customer Support

• Assist the Mable community in a high-volume inbound call centre environment and support additional channels as required
• Deliver empathetic and compassionate customer support
• Identify opportunities to increase customer satisfaction and resolve or escalate inquiries
• Provide information, advice, guidance, and support to users of the Mable platform
• Educate users on getting the most out of Mable based on their individual needs
• Advocate for customers and ensure their needs are met
• Provide business teams with customer insights and feedback for process and platform improvements
• Deliver service excellence aligned with the code of conduct and company values
• Follow team processes and maintain accurate records in Salesforce
• Meet individual and team KPIs and undertake other required duties

Customer Support Specialist