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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering empathetic customer support within high-volume environments, with a focus on health tech and NDIS. Proficient in utilizing Salesforce for record-keeping and providing actionable customer insights for service improvement.
Highest-signal resume keywords
Customer Support ExperienceSalesforce ProficiencyNDIS FamiliarityStrong Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportSalesforceRecord KeepingProcess ImprovementCustomer Insights
Soft Skills
EmpathyAdaptabilityResilienceTeam PlayerListening Skills
Industry Keywords
Health TechNDISAged CareVulnerable PopulationsService Excellence
About the role
Key responsibilities & impact- Assist the Mable community in a high-volume inbound call centre environment and support additional channels as required
- Deliver empathetic and compassionate customer support
- Identify opportunities to increase customer satisfaction and resolve or escalate inquiries
- Provide information, advice, guidance, and support to users of the Mable platform
- Educate users on getting the most out of Mable based on their individual needs
- Advocate for customers and ensure their needs are met
- Provide business teams with customer insights and feedback for process and platform improvements
- Deliver service excellence aligned with the code of conduct and company values
- Follow team processes and maintain accurate records in Salesforce
- Meet individual and team KPIs and undertake other required duties
Requirements
What you’ll need- 2–3 years of experience in customer support, ideally in health tech, NDIS, or aged care
- Strong communication, listening, and problem-solving skills
- Familiarity with NDIS policies and working with vulnerable populations with empathy and care (desirable)
- Comfortable in fast-paced, high-volume environments
- Experience with Salesforce or similar CRMs
- Adaptable and resilient team player
- Passion for delivering world-class customer service and driving great outcomes
Benefits
Comp & perks- Learn from industry experts, experienced leaders, and on-the-job opportunities
- 14 weeks of paid leave for primary carers plus superannuation
- 6 weeks of paid leave for secondary carers plus superannuation
- Hybrid workplace, balancing time in the office with remote work
- One extra paid leave day per quarter
- Floating public holiday
- Reward and Recognition program
- Diversity and inclusion initiatives