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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in relationship management and training program design, with a strong focus on compliance with aged care regulations and effective communication. Proven ability to support community coordinators in delivering exceptional service to home care recipients while driving improvements and business development.
Highest-signal resume keywords
Relationship ManagementTraining Program DesignAged Care Regulations ComplianceProblem-Solving SkillsExcellent Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service CoordinationWorkshop FacilitationPolicy ImplementationCommunity Initiative PlanningCompliance Coordination
Soft Skills
Enthusiastic AttitudeTime ManagementInfluencing SkillsAdaptabilityCollaboration
Tools & Technologies
HomeMade Portal
Certifications & Qualifications
Valid Australian Driver’s Licence
Industry Keywords
Aged CareHome CareCommunity SectorStakeholder EngagementBusiness Development
About the role
Key responsibilities & impact- Act as the face, go-to person, champion, and trusted partner for local community coordinators across Australia
- Help coordinators deliver exceptional service coordination to Home Care Package recipients
- Visit coordinators in person and connect virtually to understand needs and challenges
- Run workshops and reviews that turn policy into practical everyday practice
- Design and deliver a consistent training program, including onboarding for new coordinators
- Serve as the first point of contact for coordinators and help them use the HomeMade Portal
- Guide coordinators through changes under the New Aged Care Act
- Educate and review coordinators’ adherence to HomeMade policies and aged care regulations
- Collaborate with Support Partner and Clinical Nursing teams on high-risk or complex customer situations
- Coordinate information and changes for compliance activities and audit assurance
- Partner with coordinators and internal teams to identify and implement improvements
- Translate strategy into practical procedures and documents, then train coordinators
- Support business development through lead sourcing, stakeholder meetings, agreement drafting, and sales generation
- Help scale the local community partner model
Requirements
What you’ll need- Genuine passion for creating a bright future for older Australians
- Enthusiastic, can-do attitude and hunger to learn and grow
- Proven experience in relationship management and building trusted partnerships
- Experience with home care recipients and funding in the aged care or community sector
- Strong problem-solving skills and ability to find practical solutions
- Excellent communication and influencing skills
- Great time management and ability to juggle multiple priorities
- Experience planning, delivering, and overseeing local community initiatives
- Valid Australian driver’s licence
- Willingness to travel to regional and rural locations
- Experience working with remote and regional communities is a bonus, but not essential
Benefits
Comp & perks- 14 weeks of paid parental leave for primary carers
- 6 weeks of paid parental leave for secondary carers plus superannuation
- Hybrid workplace balancing office and remote work
- One extra paid Flexi Leave Day per quarter
- Floating public holiday
- Reward and Recognition program
- Career development through industry experts, experienced leaders, and on-the-job opportunities