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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end experience design, utilizing user research and data to inform UX and UI solutions. Proficient in stakeholder management and collaboration within cross-functional teams to drive product alignment and quality.
Highest-signal resume keywords
Experience DesignStakeholder ManagementFigma MasteryUser ResearchUX Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Experience DesignUser ResearchUX StrategiesUI DesignWireframingPrototypingDesign SpecificationsAI-Powered Product FeaturesConversational UXDesign Storytelling
Soft Skills
CollaborationCommunicationInfluencingBuilding TrustProblem Framing
Tools & Technologies
FigmaAI-Assisted Design Tools
Industry Keywords
HealthWellbeingAged CareCustomer ExperienceHybrid Team
About the role
Key responsibilities & impact- Lead design end-to-end within a squad, from problem framing and research through high-fidelity execution
- Own design quality at every stage using the design system
- Collaborate with a Product Manager, Data Lead, and engineering team to deliver product solutions
- Scope and facilitate user research and usability testing
- Use research and data to deepen customer understanding and iterate designs
- Deliver UX and UI, including wireframes, interactive prototypes, and design specifications
- Facilitate stakeholder workshops to explore problems, align direction, and build shared understanding
- Champion a lean, human-centred product development approach
- Manage differing priorities, needs, and timelines
- Communicate design rationale to the squad, senior stakeholders, and leadership
- Build credibility and trusted relationships across the business
- Contribute to design culture and how the Customer Experience team works and grows
Requirements
What you’ll need- 5+ years of professional work in the experience design field
- Experience working in product and technology teams
- Track record of influencing product decisions and shaping what gets built and why using user insight and data
- Strong stakeholder management skills
- Experience navigating competing agendas, building cross-functional trust, and driving alignment
- Strong design storytelling and ability to present work to leadership
- Mastery of Figma
- Working familiarity with AI-assisted design tools
- Experience with UX strategies and trends across web and mobile platforms
- Experience working directly with engineers to implement designs
- Based in Australia
- Comfortable working with a hybrid and sometimes remote team
- Portfolio required as a link or PDF
- Background in health, wellbeing, or aged care (desirable)
- Experience designing AI-powered product features, including conversational UX and agentic interfaces (desirable)
- Use of AI tools in design practice (desirable)
Benefits
Comp & perks- Learn from industry experts, experienced leaders, and on-the-job opportunities
- Work overseas for 4 weeks in a rolling 12-month period
- 14 weeks of paid parental leave for primary carers plus superannuation
- 6 weeks of paid parental leave for secondary carers plus superannuation
- Hybrid workplace balancing office and remote work
- One extra paid leave day per quarter
- Hybrid setup allowance for home office equipment and services
- Floating public holiday
- Reward and Recognition program
- Inclusive workplace and flexible work arrangements
