Service Scheduling Coordinator

MacDonald-Miller Facility Solutions

. Coordinate technician schedules within an assigned geographic area .

Posted 9/22/2026full-timeBellevue • Washington • United StatesMid-LevelSenior💰 $66,000 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong coordination and communication skills to effectively manage technician schedules and service requests while maintaining high customer service standards. Proficient in utilizing Microsoft Office tools to support service operations and ensure accurate record-keeping.

Highest-signal resume keywords

Customer Service ExcellenceScheduling CoordinationDispatching ExperienceStrong Computer SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDispatchingService OperationsRecord KeepingPrioritization

Soft Skills

CommunicationAdaptabilityProblem Solving

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

HVAC SystemsCommercial Building Systems

About the role

Key responsibilities & impact

Coordinate technician schedules within an assigned geographic area
Balance customer needs, technician capacity, planned maintenance, demand service, and emergency requests
Evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs
Ensure technicians have the information needed for successful dispatch
Manage maintenance backlog, open work, incomplete work in progress, and changing schedule needs
Maintain accurate records and identify potential issues before they become urgent
Follow work through to the next responsible step
Communicate schedule changes clearly with customers, technicians, and teammates
Partner with customers, technicians, operations leaders, and the broader Service team
Support the growing service operations business

Requirements

What you’ll need

Excellent customer service track record, including in high-pressure or rapidly changing situations
Ability to evaluate competing priorities and adjust plans while keeping the right people informed
Strong computer skills
Comfort working with Microsoft Outlook, Excel, and Word
Strong attention to detail and ability to maintain accurate information while managing multiple priorities
Experience in dispatching, scheduling, customer service, service operations, or a similar coordination role is a plus
Knowledge of HVAC or commercial building systems is helpful but not required

Benefits

Comp & perks

Medical, dental, and vision coverage for employees; dependent coverage available for shared premium
401k retirement plan including Company matching
Vacation and Sick Compensation (PTO)
Holiday Pay
Short-term and long-term disability income protection
Employee and dependent life insurance
Wellness Program
Employee Assistance Program
Comfortable office environment with ample parking and access to major highways and public transportation