Service Scheduling Coordinator

MacDonald-Miller Facility Solutions

. Coordinate technician schedules within an assigned geographic area .

Posted 9/22/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $66,000 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills to effectively coordinate technician schedules and manage competing priorities in a fast-paced service operations environment. Proficient in maintaining accurate records and delivering excellent customer service while adapting to changing demands.

Highest-signal resume keywords

Customer Service ExcellenceScheduling and DispatchingProactive CommunicationAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDispatchingService OperationsRecord KeepingPrioritization

Soft Skills

AdaptabilityCollaborationProblem SolvingOwnershipMotivation to Learn

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

HVACCommercial Building Systems

About the role

Key responsibilities & impact

Coordinate technician schedules within an assigned geographic area
Balance customer needs, technician capacity, planned maintenance, demand service, and emergency requests
Evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs
Ensure technicians have the information needed for successful dispatch
Stay ahead of maintenance backlog, open work, incomplete work in progress, and changing schedule needs
Maintain accurate records and identify potential issues before they become urgent
Follow work through to the next responsible step
Communicate schedule changes clearly to customers, technicians, and teammates
Partner with customers, technicians, operations leaders, and the broader Service team
Support the growing service operations business

Requirements

What you’ll need

Track record of delivering excellent customer service, including in high-pressure or rapidly changing situations
Ability to evaluate competing priorities and adjust plans while keeping the right people informed
Strong computer skills and comfort working across multiple systems, including Microsoft Outlook, Excel, and Word
Strong attention to detail and ability to maintain accurate information while managing multiple priorities
Experience in dispatching, scheduling, customer service, service operations, or a similar coordination role is a plus
Knowledge of HVAC or commercial building systems is helpful, but not required
Ability to take ownership and follow through
Calm and adaptable when priorities change
Organized and able to manage multiple competing priorities
Proactive communication skills
Good judgment and ability to ask thoughtful questions and look for solutions
Collaborative teamwork skills
Motivation to learn service operations and make decisions independently
Ability to work in a fast-paced environment where priorities can change throughout the day

Benefits

Comp & perks

Medical, dental, vision for employees (coverage available for dependents for shared premium)
401k retirement plan including Company matching
Vacation and Sick Compensation (PTO)
Holiday Pay
Disability income protection including short term and long-term disability
Employee and dependent life insurance
Wellness Program
Employee Assistance Program
Collaborative office environment
Ample parking
Access to public transportation