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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and assistance, particularly in IT onboarding, mobile device management, and troubleshooting meeting-room technology. Proficient in maintaining communication with end users and ensuring timely resolution of technical issues.
Highest-signal resume keywords
Technical Support ExperienceMobile Device Management (MDM)Incident ManagementNetwork TroubleshootingEnterprise Ticketing System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IP AddressingFirewallsRemote DesktopIncident ResolutionService Request ManagementPC ImagingUser Account AdministrationTechnical AssistanceAudio-Visual Technology SupportVideo-Conferencing Technology Support
Soft Skills
CommunicationProblem-SolvingCustomer Service
Tools & Technologies
Scalefusion MDMManage Engine Service Desk Plus
Certifications & Qualifications
Diploma in ITDegree in IT
Industry Keywords
Service DeskTechnical AssistanceIT OnboardingAsset ManagementEnd User Support
Tech Stack
Tools & technologiesFirewalls
About the role
Key responsibilities & impact- Provide first-point-of-contact technical assistance to end users through the Service Desk
- Resolve incidents and complete service requests, escalating high-priority or complex issues when required
- Maintain communication with end users, provide timely updates and verify successful resolution
- Diagnose and resolve computer hardware, software, printer, peripheral and connectivity issues
- Perform IT onboarding, including PC imaging, initial user setup, account creation and administration
- Maintain and coordinate IT assets, ensuring accurate records and appropriate equipment allocation
- Support and administer mobile devices through Scalefusion MDM, including enrolment, configuration, application deployment, policy implementation and troubleshooting
- Provide hands-on technical assistance for Board and executive meetings
- Ensure meeting-room, audio-visual and conferencing technology is operational and provide immediate troubleshooting support
Requirements
What you’ll need- Diploma / Degree in IT or related discipline
- 2–3 years of experience in a technical support/service desk role
- Strong knowledge of IP addressing, firewalls, Remote Desktop and general network troubleshooting
- Experience using an enterprise ticketing system such as Manage Engine Service Desk Plus
- Experience logging, managing and resolving incidents and service requests
- Experience with mobile device management (MDM), preferably Scalefusion
- Experience supporting and troubleshooting managed mobile devices
- Experience supporting meeting-room and video-conferencing technology
- Experience providing technical assistance to executives and senior stakeholders during Board and executive meetings
Benefits
Comp & perks- Paid Parental Leave for primary carers
- Retail discounts (including homewares, outdoor gear, fuel and groceries)
- Novated leases
- Comprehensive wellbeing program
- Real opportunities to learn and grow
- Potential for exposure to diverse projects across Australia and Southeast Asia