Macmahon

IT Support

• Provide first-point-of-contact technical assistance to end users through the Service Desk
• Resolve incidents and complete service requests, escalating high-priority or complex issues when required
• Maintain communication with end users, provide timely updates and verify successful resolution
• Diagnose and resolve computer hardware, software, printer, peripheral and connectivity issues
• Perform IT onboarding, including PC imaging, initial user setup, account creation and administration
• Maintain and coordinate IT assets, ensuring accurate records and appropriate equipment allocation
• Support and administer mobile devices through Scalefusion MDM, including enrolment, configuration, application deployment, policy implementation and troubleshooting
• Provide hands-on technical assistance for Board and executive meetings
• Ensure meeting-room, audio-visual and conferencing technology is operational and provide immediate troubleshooting support

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IT Support Officer