Director of Revenue Operations

Macmillan

. Define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance .

Posted 10/8/2026full-timeAustin • Texas • United StatesLead💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Operations, focusing on KPI dashboards, data governance, and process improvement. Proven ability to lead cross-functional teams and implement AI and automation initiatives to enhance operational efficiency.

Highest-signal resume keywords

Revenue Operations ManagementSalesforce.com ExpertiseAI and Automation ImplementationProcess Improvement CertificationCross-Functional Program Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI ReportingForecast ModelingData Quality StandardsTerritory PlanningBusiness Process Improvement

Soft Skills

LeadershipCommunicationStakeholder InfluenceAdaptabilityAlignment Driving

Tools & Technologies

Salesforce.comGrooveGongClozdSales Elevate

Certifications & Qualifications

Salesforce Administrator CertificationLean Six Sigma CertificationMaster's Degree in Business Administration

Industry Keywords

Revenue ForecastingSales OperationsCustomer SuccessEdTechSaaS

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance
Own data, tools, and infrastructure for revenue forecasting, including pipeline visibility, forecast modeling, and reporting
Set and own data quality and governance standards across CRM and revenue systems
Define and continuously improve the operating model, processes, systems, and workflows supporting Sales and Customer Success across the revenue lifecycle
Lead analytical and process work for annual go-to-market planning, including territory design, headcount modeling, and compensation structure input
Manage the Associate Director, Revenue Operations team, and future analyst or systems hires
Own vendor contract terms, pricing, and SLA negotiation
Define and communicate the future vision, mandate, structure, and metrics for Revenue Operations
Lead AI and automation initiatives from idea through implementation
Partner with Product and Technology to define and deliver needed systems and automation
Evaluate tools and platforms based on ROI and fit, including Groove and Sales Elevate
Report to the VP, Revenue Operations & Customer Support

Requirements

What you’ll need

8-10+ years in revenue operations, sales operations, or a related analytical or operational role, preferably in EdTech, publishing, or SaaS
A college degree or equivalent professional experience
Track record of leading complex cross-functional programs spanning Sales, Customer Success, and Technology
Demonstrated experience applying AI and automation to modernize revenue operations, including driving adoption
Expertise in Salesforce.com and data-driven business process improvement, including forecasting, KPI reporting, and territory-planning infrastructure
Proven ability to define business outcomes, lead automation efforts, and scale operational programs
Excellent leadership, communication, and stakeholder influence skills
Comfort leading through ambiguity and driving alignment across multiple priorities
Familiarity with sales engagement, coaching, or win-loss analysis tools such as Groove, Gong, and Clozd
Process improvement training or certification, such as Lean Six Sigma
Salesforce Administrator or equivalent CRM certification
Master's degree in Business Administration or a related field

Benefits

Comp & perks

Company bonus plan
Medical insurance (HSA Qualified, EPO, and PPO plan options)
HSA + Employer Contribution
Vision insurance
Dental insurance
Contributions to your 401(k) retirement account through Fidelity (US) / Registered Retirement Savings Plan (Canada)
Paid time off
Sick time
Floating holidays
Paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
Employee Assistance Program
Education Assistance Program
Commuter Assistance (for those in qualified circumstances)
100% employer-paid life and AD&D insurance
Mental health support through Headspace
Health benefits coverage for qualifying same-sex and opposite-sex domestic partners