Billings Consultant

Macquarie Technology Group

. Resolve complex customer billing enquiries and disputes while delivering a high standard of customer service .

Posted 9/21/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and a deep understanding of billing processes, invoicing, and account management. Capable of leveraging technology and process improvement methodologies to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Billing Resolution ExperienceStrong Analytical SkillsMicrosoft Excel ProficiencyServiceNow ExperienceProcess Improvement Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing AnalysisInvoicing ConceptsRevenue AnalysisData InterpretationProcess MappingOperational ExcellenceContract InterpretationPricing Structure AnalysisData StagingMediation

Soft Skills

Customer FocusClear CommunicationAnalytical Problem-SolvingPresentation SkillsOwnership of Issues

Tools & Technologies

Microsoft OfficeMicrosoft ExcelPower BIServiceNowTeamsCopilot

Certifications & Qualifications

Relevant Finance Degree

Industry Keywords

Telecommunications BillingCustomer ExperienceNPSBilling ProcessesAutomationEmerging Technology

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Resolve complex customer billing enquiries and disputes while delivering a high standard of customer service
Investigate billing issues end to end by analysing invoices, contracts, pricing, account information and billing data
Determine appropriate outcomes and communicate them clearly to customers and internal stakeholders
Collaborate with Credit, Account Management, Service Delivery, Sales, suppliers and carriers
Identify root causes behind recurring billing issues and help prevent their recurrence
Improve processes, reporting and ways of working
Leverage AI and modern technology to make billing resolution smarter and more efficient
Support Macquarie Technology Group’s business and government customer base
Contribute directly to customer experience and NPS

Requirements

What you’ll need

Experience in a billing, customer resolutions, revenue analysis or similar environment
Strong analytical skills, with the ability to interrogate data and translate findings into meaningful business outcomes
Strong understanding of billing, invoicing and account management concepts
Excellent Microsoft Excel and Microsoft Office skills, with experience across tools such as Power BI, Teams and Copilot
Experience with ServiceNow or a similar ticket management system
Ability to interpret contracts, business rules and pricing structures
Strong written, verbal and presentation skills
Experience working with telecommunications products, services and billing processes is highly desirable
Knowledge of billing processes such as data staging, mediation, rating and billing is advantageous
An interest in AI, automation and emerging technology and how it can improve billing and operational processes
Strong process improvement mindset, with experience in process mapping, reporting or operational excellence desirable
A relevant finance degree or equivalent industry experience
Analytical problem-solving and practical solution-finding
Strong customer focus and ownership of issues through resolution
Clear communication of complex billing matters
Commercial awareness
Ability to manage competing priorities and meet deadlines