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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in IT support, including troubleshooting hardware and software issues, providing user training, and applying IT security principles. Capable of working collaboratively in an agile environment while maintaining effective communication and problem-solving skills.
Highest-signal resume keywords
IT Support ExperienceMicrosoft Windows KnowledgeComputer Networking UnderstandingProblem-Solving SkillsEnglish Proficiency B2
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingHardware MaintenanceSoftware InstallationComputer NetworkingIT Security PrinciplesUser DocumentationTraining Manual WritingEndpoint ManagementAgile Environment ExperienceTechnical Education
Soft Skills
Communication SkillsWillingness to LearnProblem-Solving
Tools & Technologies
Microsoft 365IntuneMDMMicrosoft Entra IDTCP/IPDNSDHCP
Certifications & Qualifications
CCNA-Level Knowledge
Industry Keywords
IT SupportHelpdeskUser SupportData PrivacyInternal IT Services
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Respond to and resolve basic internal IT support tickets
- Provide user support in person, by phone, or via remote access
- Diagnose issues related to computer software, peripherals, and hardware
- Run software diagnostic tools and physically inspect hardware systems
- Guide users through basic troubleshooting and problem-solving processes
- Provide basic computer and system usage training to employees
- Install, upgrade, and maintain hardware and software
- Write and maintain basic training manuals and user documentation
- Set up computers and IT access for new employees
- Support ongoing projects within IT Internal Services and other departments
- Assist administrative teams with technical and non-IT technical issues when required
- Apply IT security and data privacy principles in daily work
- Cooperate with all internal departments and third-party providers
- Work effectively under pressure and within an agile working environment
Requirements
What you’ll need- 1-2 years of experience in an IT support, helpdesk, or similar role, or relevant internship experience
- Technical education background or equivalent practical experience
- English proficiency at B2 level or higher
- Good knowledge of Microsoft Windows and Microsoft 365 environments
- Familiarity with endpoint management solutions such as Intune, MDM, and Microsoft Entra ID is an advantage
- Understanding of IT security and data privacy principles
- Basic knowledge of computer networking, including TCP/IP, DNS, DHCP, and network troubleshooting
- CCNA-level knowledge is a plus
- Experience troubleshooting and maintaining computer hardware and peripherals
- Strong problem-solving and communication skills
- Willingness to learn new technologies
Benefits
Comp & perks- Stable position in a growing business with a "people first" atmosphere
- Private health care and sport benefits
- Language learning platform
- Hybrid work model
- Modern office in the city center with an amazing chillout space