Madessa

Customer Support

• Manage customer orders from receipt through delivery
• Enter, verify, and confirm orders in the system
• Validate products, prices, quantities, addresses, and shipping dates
• Follow up on delayed orders and stockouts
• Inform customers of their order status and complete the necessary follow-ups
• Process changes requested after an order has been received
• Coordinate shipments, pickups, and deliveries with the relevant teams
• Process merchandise returns, RMAs, credits, and certain billing requests
• Keep customer records and contact information up to date
• Collaborate with the sales, production, inventory, logistics, transportation, and finance teams
• Participate in problem resolution and ensure a high-quality customer experience

Explore Bilingual Customer Service Representative at Madessa. Review requirements and application details.

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Bilingual Customer Service Representative