Client Success Manager

Madhive

. Own and drive retention and growth for an assigned book of business .

Posted 9/24/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $76,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client retention and growth strategies, with a strong focus on customer journey management and data analysis. Proficient in optimizing platform-based media campaigns and driving customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Client Services ExperienceData AnalysisCampaign OptimizationStrong Communication SkillsProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisExcelCampaign ManagementAd OperationsMedia Campaign Optimization

Soft Skills

Strong CommunicationProblem SolvingCustomer Advocacy

Tools & Technologies

DSPsSocial PlatformsSEM Bid Managers

Industry Keywords

Customer JourneyNet Revenue RetentionExecutive Business ReviewsCross-Functional Collaboration

About the role

Key responsibilities & impact

Own and drive retention and growth for an assigned book of business
Serve as a trusted partner by understanding customer challenges and connecting product solutions to their needs
Own the customer journey from onboarding to renewal
Drive net revenue retention, increased adoption, and improved customer health
Advocate for a customer-first mindset across business decisions
Manage clients and books of business to grow and retain revenue and ensure customer satisfaction
Serve as the escalation point for assigned clients
Monitor campaign performance and enable optimizations to meet delivery metrics and KPIs
Continually educate clients on product capabilities, reporting, operations, processes, and self-service offerings
Analyze customer performance, industry and vertical trends, and projections to support clients
Prepare for and lead Executive Business Reviews

Requirements

What you’ll need

Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred
4+ years of experience in a similar Client Services role
Strong communication skills with internal and external stakeholders
Data-savvy with strong Excel skills
Experience working cross functionally with other departments
Ability to project manage, prioritize, and articulate issues to management
Experience managing, troubleshooting, and optimizing platform-based media campaigns in DSPs, social platforms, or SEM bid managers
Ad Operations experience preferred
Innovative approach to problem solving
Legally authorized to work in the United States
Must not currently require or eventually require sponsorship to work legally in the U.S.

Benefits

Comp & perks

Inclusive and collaborative workplace culture
Diversity and inclusion commitment
Total compensation package and benefits (specific benefits not itemized)