Madhive

Customer Success Manager

• Own and drive retention and growth for an assigned book of business
• Serve as a trusted partner by understanding customer challenges and connecting product solutions to their needs
• Own the customer journey from onboarding to renewal
• Drive net revenue retention, increased adoption, and improved customer health
• Advocate for a customer-first mindset across business decisions
• Manage clients and books of business to grow and retain revenue and ensure customer satisfaction
• Serve as the escalation point for assigned clients
• Monitor campaign performance and enable optimizations to meet delivery metrics and KPIs
• Continually educate clients on product capabilities, reporting, operations, processes, and self-service offerings
• Analyze customer performance, industry and vertical trends, and projections to support clients
• Prepare for and lead Executive Business Reviews

Client Success Manager