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Student Services Coordinator
Madison Area Technical College. Serve as a primary point of contact for adult education students, including GED/HSED, English as a Second Language (ESL), and developmental education learners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student intake, onboarding, and support services, with a focus on individualized guidance and career exploration. Proficient in managing enrollment processes and maintaining accurate student records while fostering an inclusive and supportive educational environment.
Highest-signal resume keywords
Student Intake CoordinationEnrollment Processes KnowledgeBilingual SkillsCustomer ServiceData Entry Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Student Support ServicesStandardized Assessments AdministrationPlacement Testing GuidanceCareer Exploration ToolsAccount CreationAppointment SchedulingCourse Needs ReviewReferral CoordinationGrant ComplianceRecord Maintenance
Soft Skills
Effective CommunicationCustomer ServiceProblem SolvingEngagement with Diverse PopulationsIndependence
Certifications & Qualifications
Associate’s Degree
Industry Keywords
Adult EducationGED/HSEDEnglish as a Second LanguageCareer ServicesWorkforce DevelopmentCommunity ResourcesStudent Engagement ActivitiesEquity and Inclusion
About the role
Key responsibilities & impact- Serve as a primary point of contact for adult education students, including GED/HSED, English as a Second Language (ESL), and developmental education learners
- Conduct student intake and onboarding, including account creation, placement testing guidance, appointment scheduling and program exploration
- Identify students’ educational and career goals to support individualized next steps
- Provide information about careers, occupations and training opportunities and connect students with career exploration tools, advising resources and college programs
- Assist with enrollment for high school completion, basic education and English language learning programs
- Review student records and help determine course needs for appropriate placement
- Provide individualized guidance and referrals to academic advising, career services, financial aid, student support services and community resources
- Administer standardized assessments and maintain accurate student records and data entry
- Follow testing procedures and protocols supporting grant and state requirements
- Coordinate outreach events, orientations, career exploration workshops and student engagement activities
- Track appointments and maintain student communications and contact lists
- Collaborate with college departments, community partners, employers and workforce development resources
- Contribute to an inclusive, equitable and supportive environment
Requirements
What you’ll need- Associate’s Degree or equivalent work experience
- 1+ years of relevant work experience
- Bilingual skills are preferred but not required
- Knowledge of, or ability to quickly learn, enrollment processes, testing procedures and student support services
- Skill in triaging student needs and coordinating referrals to academic, financial and personal support services
- Ability to work independently with general supervision
- Ability to provide customer service and resolve concerns
- Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment
- Skill in engaging positively with all populations and communities
- Skill in effectively and respectfully communicating with others
- Ability to travel several times per year to other branch campuses
- Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term
- Madison College does not offer H-1B or other work authorization visa sponsorship
Benefits
Comp & perks- Vacation
- Holidays
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Participation in the Wisconsin Retirement System (WRS)