Field Service Engineer – Allergy Diagnostics

MADx – Macro Array Diagnostics GmbH

. Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across the US and Canada .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and repairing laboratory and clinical diagnostic equipment, with a strong focus on installation, validation, and compliance with FDA and regulatory standards. Possesses excellent communication skills and a collaborative approach to customer support and training.

Highest-signal resume keywords

Laboratory Equipment MaintenanceInstallation And ValidationTechnical TroubleshootingCustomer SupportRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceRepairsDiagnostic EquipmentPerformance QualificationVerification And ValidationTechnical AptitudeTroubleshooting Complex SystemsField Insights DocumentationKnowledge Base MaintenanceLaboratory Environment Operations

Soft Skills

Excellent CommunicationCollaborative ApproachCustomer Training

Tools & Technologies

CRM SoftwareLaboratory InstrumentsDiagnostic Systems

Certifications & Qualifications

Associate Or Bachelor’s Degree In ElectronicsBiomedical Engineering TechnologyMechatronicsValid Driver’s LicenseValid US Passport

Industry Keywords

Medical Device IndustryLaboratory IndustryClinical SettingsFDA RequirementsTechnical Support

About the role

Key responsibilities & impact

Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across the US and Canada
Diagnose and resolve hardware, software and network issues; carry out repairs and coordinate with second-level experts
Install new equipment on site and guide customers through onboarding, including installation and performance qualification, verification and validation, and required documentation
Train laboratory staff on proper equipment use and operation
Provide first-line customer support by phone, email, chat and tickets
Collaborate with Sales, Product Management, Marketing and Customer Support from pre-sales through installation, onboarding and ongoing service
Share field insights to support account planning, product launches and customer communication
Document cases and service work in the CRM in line with SLAs
Maintain the knowledge base, including FAQs, troubleshooting guides and templates
Ensure equipment meets applicable quality standards and FDA/regulatory requirements
Identify recurring issues, suggest usability and feature improvements, and test new software releases
Support sales evaluations and demos with technical expertise
Represent MADx at trade shows and conferences across North America

Requirements

What you’ll need

Based in New England (preferred), elsewhere in the Northeast (e.g., NY, NJ, PA, MD, DE), the Southeast (e.g., NC, SC, GA, FL, TN, VA) or the Midwest (OH, MI, IN, IL, WI, MN), within reasonable reach of a major airport
An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics or a related field, or equivalent military or technical training
5+ years of hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment, ideally in the medical device or laboratory industry
Experience supporting instrument installation, validation or verification in clinical or laboratory settings is a strong plus
Strong technical aptitude and ability to troubleshoot complex systems
Excellent communication skills and a collaborative approach
Willingness to travel extensively, approximately 50%, across the US and Canada, including overnight stays
Valid driver’s license and clean driving record
Valid US passport or ability to obtain one for travel to Canada
Ability to lift up to 50 lbs and work in laboratory environments
Authorization to work in the United States; visa sponsorship unavailable
Spanish or French language skills are a strong plus

Benefits

Comp & perks

A full-time, home-based role
Comprehensive benefits, including medical, dental, vision and life insurance through Cigna
401(k) with up to 2% company match through Fidelity
20 days of paid time off plus paid holidays
Mileage reimbursement
All technical equipment needed
Full coverage of travel expenses
International team environment
Workplace built on sustainability, equity, diversity, inclusion and mutual respect
Bonus eligibility