MADx – Macro Array Diagnostics GmbH

Field Engineer

• Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada
• Identify and analyze technical issues in instruments and systems, and carry out necessary repairs
• Install and validate new equipment on-site
• Train laboratory staff on proper equipment use and operation
• Provide technical support and guidance to customers
• Keep accurate records of work performed, including service reports and technical documentation
• Manage ordering, replacement, and inventory of spare parts
• Ensure equipment meets applicable quality standards and regulatory requirements
• Work closely with the sales team
• Represent the company at trade shows and conferences across North America

Field Service Engineer – Laboratory Diagnostics

Sales

• Drive sales of products and actively acquire new customers
• Manage key accounts and act as a point of contact for clients
• Represent MADx at conferences
• Organize client meetings to discuss their requirements
• Resolve problems in a timely manner and handle complaints
• Identify new potential customers and stay up-to-date with new features and product launches
• Monitor and report sales performance
• Establish best practices and provide innovative ideas to increase sales and improve customer experience

Field Service Engineer – Laboratory Diagnostics

Sales Representative