Field Service Engineer – Laboratory Diagnostics

MADx – Macro Array Diagnostics GmbH

. Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and repairing laboratory instruments, with a strong focus on technical support, training, and compliance with quality standards. Proficient in managing spare parts inventory and providing exceptional customer service in the medical device or laboratory industry.

Highest-signal resume keywords

Laboratory Instrument MaintenanceTechnical SupportEquipment Installation and ValidationCBET CertificationBilingual in Spanish or French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceRepair of Laboratory EquipmentTechnical DocumentationTroubleshooting Complex SystemsInventory Management

Soft Skills

Excellent Communication SkillsSelf-MotivatedSolutions-Oriented Mindset

Certifications & Qualifications

CBET Certification

Industry Keywords

Biomedical Engineering TechnologyMechatronicsClinical Diagnostic EquipmentQuality StandardsRegulatory Requirements

About the role

Key responsibilities & impact

Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada
Identify and analyze technical issues in instruments and systems, and carry out necessary repairs
Install and validate new equipment on-site
Train laboratory staff on proper equipment use and operation
Provide technical support and guidance to customers
Keep accurate records of work performed, including service reports and technical documentation
Manage ordering, replacement, and inventory of spare parts
Ensure equipment meets applicable quality standards and regulatory requirements
Work closely with the sales team
Represent the company at trade shows and conferences across North America

Requirements

What you’ll need

Based in New England (preferred), or in PA, OH, MI, IN, IL, WI, MN, or WA, within reasonable reach of a major airport
An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or a related field, or equivalent military or technical training
Certifications such as CBET are a plus
Proven hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment, ideally in the medical device or laboratory industry
Strong technical aptitude and ability to quickly understand and troubleshoot complex systems
Self-motivated, solutions-oriented mindset and a high degree of initiative
Excellent communication skills, both with customers and within a team
Willingness to travel extensively (approximately 50%) across the US and Canada, including overnight stays
Valid driver's license and clean driving record
Valid passport (or ability to obtain one) for travel to Canada
Ability to lift up to 50 lbs and work in laboratory environments
Spanish or French language skills are a strong plus

Benefits

Comp & perks

A full-time role with real ownership and meaningful responsibility from day one
An international team
A culture where questions, ideas, and pushback are genuinely welcome
A workplace built on sustainability, equity, diversity, inclusion, and mutual respect
Comprehensive benefits, including medical, dental, vision and life insurance via Cigna
401(k) with up to 2% company match via Fidelity
20 days of paid time off plus paid holidays
Mileage reimbursement
Technical equipment to complete your job
Full coverage of travel expenses
Bonus eligibility in addition to base pay