Field Service Engineer – Laboratory Diagnostics

MADx – Macro Array Diagnostics GmbH

. Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across the US and Canada .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and repairing laboratory and clinical diagnostic equipment, with a strong focus on installation, validation, and troubleshooting of complex systems. Possesses excellent communication skills and a collaborative approach to customer support and training.

Highest-signal resume keywords

Laboratory Equipment MaintenanceInstallation And Validation SupportTechnical TroubleshootingCustomer TrainingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceRepair Of Diagnostic EquipmentPerformance QualificationVerification And ValidationTechnical AptitudeDocumentation In CRMSoftware TestingInventory ManagementTroubleshooting GuidesUsability Improvement

Soft Skills

Excellent CommunicationCollaborative ApproachSelf-MotivatedSolutions-Oriented MindsetInitiative

Certifications & Qualifications

Associate Or Bachelor’s Degree In ElectronicsBiomedical Engineering TechnologyMechatronicsValid Driver’s LicenseClean Driving RecordValid Passport

Industry Keywords

Medical Device IndustryLaboratory IndustryClinical SettingsCustomer LifecycleField InsightsTrade ShowsCustomer SupportSales CollaborationOnboardingTechnical Expertise

About the role

Key responsibilities & impact

Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across the US and Canada
Diagnose and resolve hardware, software, and network issues; perform repairs and coordinate with second-level experts
Install new equipment and guide customers through onboarding
Support laboratories with installation and performance qualification, verification and validation activities, and required documentation
Train laboratory staff on proper equipment use and operation
Serve as first point of contact for customers and partners via phone, email, chat, and tickets
Collaborate with Sales, Product Management, Marketing, and Customer Support throughout the customer lifecycle
Share field insights for account planning, product launches, and customer communication
Document cases and service work in the CRM in line with SLAs
Maintain the knowledge base, including FAQs, troubleshooting guides, and templates
Manage ordering, replacement, and inventory of spare parts
Ensure equipment meets applicable quality standards and regulatory requirements
Identify recurring issues and suggest usability and feature improvements
Test new software releases
Support sales with technical expertise during evaluations and demonstrations
Represent the company at trade shows and conferences across North America

Requirements

What you’ll need

Based in New England (preferred), or elsewhere in the Northeast, Southeast, or Midwest, within reasonable reach of a major airport
An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or a related field, or equivalent military or technical training
Proven 5 years of hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment
Medical device or laboratory industry experience is ideal
Experience supporting instrument installation, validation, or verification in clinical or laboratory settings is a strong plus
Strong technical aptitude and ability to quickly understand and troubleshoot complex systems
Self-motivated, solutions-oriented mindset and a high degree of initiative
Excellent communication skills and a collaborative approach
Willingness to travel extensively, approximately 50%, across the US and Canada, including overnight stays
A valid driver’s license and clean driving record
A valid passport, or ability to obtain one, for travel to Canada
Ability to lift up to 50 lbs and work in laboratory environments
Spanish or French language skills are a strong plus

Benefits

Comp & perks

A full-time role with real ownership and meaningful responsibility from day one
An international team
A culture where questions, ideas, and pushback are genuinely welcome
A workplace built on sustainability, equity, diversity, inclusion, and mutual respect
Comprehensive benefits, including medical, dental, vision and life insurance via Cigna
401(k) with up to 2% company match via Fidelity
20 days of paid time off plus paid holidays
Mileage reimbursement
Technical equipment to complete your job
Full coverage of travel expenses
Bonus eligibility