Care Coordinator

Mae

. Conduct comprehensive member needs assessments covering physical, medical, behavioral, psychosocial, environmental, and financial factors .

Posted 10/27/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $32 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, member outreach, and relationship building within healthcare settings, with a strong focus on supporting diverse populations and managing competing priorities effectively.

Highest-signal resume keywords

Care CoordinationReferral ManagementCommunity Resources KnowledgeExcellent Communication SkillsExperience with Medicaid Populations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Member Needs AssessmentDocumentation AccuracyMotivational Communication TechniquesOutreach via Telephone, Text, and EmailManaging Competing Priorities

Soft Skills

Compassionate CommunicationRelationship BuildingOrganizational SkillsAbility to Work IndependentlyCollaborative Teamwork

Tools & Technologies

Digital Communication SystemsElectronic Record Management

Industry Keywords

Social WorkHealthcareMaternal HealthCommunity HealthPublic Assistance Resources

About the role

Key responsibilities & impact

Conduct comprehensive member needs assessments covering physical, medical, behavioral, psychosocial, environmental, and financial factors
Identify barriers to care and connect members with healthcare services, community programs, and available resources
Support members in participating actively in healthcare decisions with providers
Coordinate care plans, referrals, and follow-up activities with payer care management teams
Identify and escalate high-risk factors, unmet needs, and quality-of-care concerns
Build trusted relationships through compassionate, culturally responsive communication
Use motivational communication techniques to encourage participation and follow-through
Conduct outreach by telephone, text, and email
Document assessments, outreach activities, referrals, and member interactions accurately
Serve as a liaison between members, Mae's internal teams, and external healthcare partners
Coordinate across multiple workstreams and member populations while managing priorities
Identify recurring barriers and recommend improvements to the member experience
Complete a minimum of 50 outreach attempts per day
Maintain accurate documentation and appropriately manage referrals and follow-up activities

Requirements

What you’ll need

3–5 years of experience in social work, nursing, healthcare, care coordination, or a related field
Knowledge of care coordination, referral management, and community or public assistance resources
Experience building relationships with patients, members, clients, or healthcare partners
Strong organizational skills and ability to manage competing priorities
Excellent written and verbal communication skills
Comfort conducting frequent telephone outreach and maintaining accurate electronic records
Proficiency with digital systems used for communication, documentation, and care coordination
Ability to work independently and collaboratively in a remote environment
Experience supporting Medicaid populations or health plan members preferred
Background in maternal health, community health, or social services preferred
Experience working with doulas, birth workers, or community-based maternal health programs preferred
Additional language proficiency relevant to the populations Mae serves preferred
Reliable internet access and a private workspace suitable for confidential member conversations

Benefits

Comp & perks

Fully remote work arrangement within Mae-approved U.S. hiring states
Full-time schedule with flexible scheduling may be available
Occasional evening hours may be required
W-2 temporary employment
Potential assignment extension may be considered, but is not guaranteed