General

• Conduct 140+ outbound calls daily to eligible health plan members
• Educate members in English and Spanish about Mae's services and doula support
• Build trust through culturally responsive, compassionate communication
• Address questions and objections
• Secure enrollment during live conversations whenever possible
• Guide members through the onboarding process
• Meet daily outreach and monthly enrollment targets
• Prioritize outreach using internal systems and enrollment goals
• Document outreach activity accurately in CRM tools
• Identify conversion barriers and communicate solutions proactively
• Share patterns, trends, and recurring member concerns
• Escalate operational or technical issues promptly
• Contribute ideas to improve outreach quality and conversion rates
• Report to the Member Services Manager

Outreach Specialist

Product Manager

• Report to the Head of Product
• Own and advance product areas impacting members, doulas, and internal operational teams
• Define and maintain strategic roadmaps for assigned product areas
• Conduct structured discovery and translate insights into problem statements, hypotheses, and user stories
• Partner with internal business and customer-facing teams to understand workflows and identify pain points
• Use quantitative and qualitative research data to evaluate impact, prioritize work, and iterate on solutions
• Collaborate with Product Marketing, UX Design, Data, and Engineering to scope, prioritize, and deliver initiatives
• Support launch execution, rollout, adoption, communication, training, and feedback loops
• Drive end-to-end product delivery from discovery through post-release optimization
• Continuously refine processes, product experiences, and operational impact
• Help shape how Mae scales across various markets