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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient outreach and enrollment, with a strong focus on effective communication in both English and Spanish. Proven ability to meet performance targets while managing high call volumes in a remote setting.
Highest-signal resume keywords
Patient Outreach ExperienceHigh-Volume Call ManagementBilingual Communication SkillsCRM Tool ProficiencyMaternal Health Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient OutreachEnrollmentCall ManagementDocumentationTime Management
Soft Skills
Compassionate CommunicationEmotional ResilienceOrganizational SkillsInfluencing SkillsMotivational Communication
Tools & Technologies
CRM SystemsSlackGmailDigital Tools
Industry Keywords
Medicaid PopulationsCommunity HealthSocial ServicesMaternal HealthHealth Plan Members
About the role
Key responsibilities & impact- Conduct 140+ outbound calls daily to eligible health plan members
- Educate members in English and Spanish about Mae's services and doula support
- Build trust through culturally responsive, compassionate communication
- Address questions and objections
- Secure enrollment during live conversations whenever possible
- Guide members through the onboarding process
- Meet daily outreach and monthly enrollment targets
- Prioritize outreach using internal systems and enrollment goals
- Document outreach activity accurately in CRM tools
- Identify conversion barriers and communicate solutions proactively
- Share patterns, trends, and recurring member concerns
- Escalate operational or technical issues promptly
- Contribute ideas to improve outreach quality and conversion rates
- Report to the Member Services Manager
Requirements
What you’ll need- 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments
- Proven track record of meeting or exceeding performance targets
- Comfortable handling high outbound call volumes
- Ability to work independently in a fully remote setting
- Strong influencing and motivational communication skills
- Emotional resilience when handling rejection or sensitive conversations
- Highly organized with strong time management
- Comfortable using Slack, Gmail, CRM systems, and digital tools
- Quick learner in fast-moving environments
- Experience working with Medicaid populations or health plan members preferred
- Experience in maternal health, community health, or social services preferred
- Reliable high-speed internet
- Private, quiet workspace suitable for confidential conversations
- Authorization to work in the U.S. as verified through E-Verify
- Ability to communicate in English and Spanish
Benefits
Comp & perks- Potential for additional monthly performance bonuses
- Fully remote work
- Full-time W2 temporary employment for 6 months, with potential extension
- Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET
- Potential for expanded responsibilities as the program scales