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Deskside Engineer
MAG (Airports Group). Manage incidents and service requests, ensuring disruption to IT services is kept to a minimum .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing incidents and service requests while providing face-to-face technical support for end users. Proficient in troubleshooting hardware and software issues across various devices, with a strong focus on customer service and adherence to ITIL practices.
Highest-signal resume keywords
Windows 10 SupportMicrosoft 365 AdministrationActive Directory User AdministrationAzure AdministrationITIL Foundation Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Hardware IssuesTroubleshooting Software IssuesDevice DeploymentSCCM KnowledgeUser Account Administration
Soft Skills
Strong Communication SkillsCustomer-Focused ApproachAbility to Prioritize WorkloadsLogical Problem SolvingMethodical Approach
Tools & Technologies
Microsoft OfficeMicrosoft 365AzureSCCMDeskside Support Tools
Certifications & Qualifications
ITIL Foundation Qualification
Industry Keywords
Service Desk EnvironmentIT SupportIncident ManagementService Level TargetsHealth and Safety Compliance
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Manage incidents and service requests, ensuring disruption to IT services is kept to a minimum
- Deliver support against agreed service level targets
- Provide face-to-face technical support and resolution for end users across the airport
- Support desktops, laptops, tablets, mobile devices and other end-user technologies
- Carry out user account administration across relevant systems including Microsoft 365 and Azure
- Troubleshoot hardware, software and operating system issues
- Assist third-party suppliers with fault investigation and resolution where required
- Follow documented processes, policies and procedures to ensure a consistent and high-quality service
- Escalate issues that could impact service delivery to the Technical Support Team Leader
- Contribute to a safe working environment and comply with all health and safety requirements
Requirements
What you’ll need- Experience supporting Windows 10 and Windows 11 environments
- Knowledge of Microsoft Office and Microsoft 365 applications
- Experience administering user accounts within Active Directory
- Exposure to Azure administration
- Knowledge of device deployment and support tools such as SCCM
- Experience troubleshooting desktop, laptop and mobile device issues
- Strong communication skills with a customer-focused approach
- Ability to prioritise workloads and manage multiple tasks effectively
- Logical and methodical approach to troubleshooting and problem solving
- ITIL Foundation qualification or equivalent practical experience
- Experience in a deskside support, IT support or service desk environment, or a strong technical background in a hands-on support role
Benefits
Comp & perks- Flexible and generous company pension plan with various company contribution options (up to 8%)
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service