MAG (Airports Group)

Engineer

• Manage incidents and service requests, ensuring disruption to IT services is kept to a minimum
• Deliver support against agreed service level targets
• Provide face-to-face technical support and resolution for end users across the airport
• Support desktops, laptops, tablets, mobile devices and other end-user technologies
• Carry out user account administration across relevant systems including Microsoft 365 and Azure
• Troubleshoot hardware, software and operating system issues
• Assist third-party suppliers with fault investigation and resolution where required
• Follow documented processes, policies and procedures to ensure a consistent and high-quality service
• Escalate issues that could impact service delivery to the Technical Support Team Leader
• Contribute to a safe working environment and comply with all health and safety requirements

Deskside Engineer

Head of Department

• Develop, evolve and deliver a comprehensive EDI strategy aligned with MAG’s business and People priorities
• Provide progress updates to senior leadership forums, including the Executive Committee and Senior Leadership Team
• Advise and constructively challenge leaders and stakeholders on decisions, practices and activity affecting inclusion
• Review and contribute to policies and working practices supporting MAG’s EDI commitments and relevant territories
• Identify barriers to equity and inclusion and coordinate practical, sustainable solutions
• Work with Talent Development colleagues to shape EDI learning for colleagues and leaders
• Deliver EDI learning and facilitate conversations at all organisational levels, including with senior leaders
• Develop measures and reporting on the effectiveness of EDI initiatives, policies and activity
• Improve the quality and use of colleague EDI data and turn insight into priorities and decisions
• Build relationships with external partners, community organisations, sustainability and corporate social responsibility teams
• Represent MAG at external events, conferences and forums
• Partner with Colleague Communities to incorporate colleague perspectives into priorities and positive change
• Work with Colleague Communities, Chaplaincy and Communications teams to deliver EDI events and communications
• Maintain current knowledge through external networks, research and developments in EDI practice and legislation
• Lead and support an EDI Specialist, enabling clarity, connection and strong performance

Head of Diversity & Inclusion

Analyst

• Produce short- and medium-term passenger demand forecasts
• Develop resource deployment plans and colleague rostering solutions
• Monitor workforce utilisation and identify opportunities for optimisation
• Support resource modelling and budget planning activities
• Produce data analysis and management reports that drive operational decisions
• Maintain headcount, capacity and organisational structure reporting
• Become a super user of workforce management systems and tools
• Build strong relationships with operational stakeholders across the airport
• Identify trends, risks and opportunities through workforce data analysis
• Support continuous improvement projects and more efficient ways of working

Resource Planning Analyst

Manager

• Oversee maintenance of the operational vehicle fleet at East Midlands Airport, including snow-removing equipment, ambulifts, and cars
• Lead a team of five
• Plan and deliver maintenance, repairs, testing, and servicing safely and effectively
• Assign work to appropriate team members
• Ensure health and safety requirements are followed
• Ensure parts are sourced on time
• Support fleet sustainability and reliable airport operations

Fleet Maintenance Manager

• Act as the first point of contact for all IT incidents and service requests
• Deliver excellent customer service and clear communication to users at all levels across the business
• Take ownership of incidents and service requests through to resolution or appropriate escalation
• Diagnose, categorise and prioritise tickets in line with agreed processes and service levels
• Work closely with internal technology teams and third-party providers to resolve issues
• Support users face-to-face through booked appointments when required
• Monitor alerting systems and identify potential major incidents before they impact operations
• Escalate critical incidents appropriately and support major incident processes
• Maintain accurate records and contribute to the ongoing development of the knowledge base
• Support continuous improvement by identifying trends and recurring issues
• Help the team achieve and exceed service desk KPIs and SLAs

Service Desk Analyst

Assistant

• Undertake routine maintenance, alignment and installation of all Airfield Ground Lighting in accordance with manufacturer recommendations and CAA/SRG codes of practice
• Maintain High Mast Lighting, generators, LV systems and control systems
• Document and record maintenance, alignment and installations as required by the Codes of Practice
• Undertake routine maintenance and installation of other Airport Aeronautical Ground Lighting equipment as directed
• Attend training courses as directed to achieve the competence required for Aeronautical Ground Lighting maintenance
• Carry out planned maintenance schedules
• Assist and co-operate in the efficient running of the Airfield Engineering stores
• Ensure all work complies with current Electrical Regulations, Company Quality Management procedures and EMA Approved standards

Deskside Engineer

Head of Diversity & Inclusion

Resource Planning Analyst

Fleet Maintenance Manager

Service Desk Analyst

Assistant Airfield Ground Lighting Technician