Account Manager, Customs Compliance

Magaya Corporation

. Own an assigned portfolio of existing customers and develop account strategies to increase recurring revenue, strengthen relationships, and support retention .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B sales and account management, with a strong focus on customer relationship building, revenue growth through cross-sell and upsell strategies, and effective use of CRM tools for pipeline management and forecasting. Proficient in navigating customs brokerage and compliance processes to support customer needs and business outcomes.

Highest-signal resume keywords

B2B Sales ExperienceAccount ManagementCross-Sell and Upsell StrategiesCRM ProficiencyCustoms Brokerage Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AchievementRevenue ForecastingPipeline ManagementContract NegotiationProduct DemonstrationCustoms ComplianceSaaS Sales ExperienceTechnical Capability ConnectionObjection HandlingCustomer Retention Strategies

Soft Skills

Excellent Communication SkillsInterpersonal SkillsRelationship BuildingPresentation SkillsProblem-Solving

Tools & Technologies

CRM ToolsSalesforceSales Productivity Tools

Certifications & Qualifications

Licensed Customs Broker (LCB)

Industry Keywords

Freight ForwardingLogisticsSupply ChainTransportation TechnologyCustoms BrokerageCustoms ComplianceACEABIISFAES

About the role

Key responsibilities & impact

Own an assigned portfolio of existing customers and develop account strategies to increase recurring revenue, strengthen relationships, and support retention
Meet or exceed individual sales quotas through renewals, cross-sell, upsell, license expansion, product adoption, transaction growth, and other expansion opportunities
Identify whitespace and expansion opportunities by understanding customers' operations, challenges, growth plans, and technology needs
Develop and maintain a healthy sales pipeline and provide accurate, timely revenue forecasts
Conduct regular customer meetings, business reviews, product discussions, demonstrations, and onsite visits
Build relationships with operational users, managers, economic buyers, and executive stakeholders
Lead pricing discussions, contract negotiations, objection handling, and closing
Monitor customer expectations, satisfaction, business needs, risks, and opportunities
Serve as primary relationship owner and coordinate Support, Professional Services, Implementation, Product, Finance, and Accounting resources during escalations
Set customer expectations regarding internal processes, service responsibilities, project scope, support interactions, and commercial commitments
Advocate for customers internally while balancing company policies, contractual obligations, and commercial objectives
Handle customer inquiries and work cross-functionally to solve complex business or operational challenges
Maintain accurate account, activity, opportunity, forecast, renewal, and customer information in the CRM and other sales tools
Represent the company at customer meetings, industry conferences, and events
Achieve assigned monthly, quarterly, and yearly sales targets

Requirements

What you’ll need

Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant professional experience
Minimum of 2–3 years of B2B sales, account management, or customer expansion experience
Demonstrated experience carrying and achieving an individual sales or revenue quota
Proven ability to identify, develop, negotiate, and close cross-sell and upsell opportunities within an existing customer base
Strong ability to effectively demonstrate software or product features and connect technical capabilities to business outcomes and customer needs
Demonstrated knowledge of both import and export regulations
Experience managing a sales pipeline, forecasting revenue, and maintaining accurate opportunity and account information within a CRM
Excellent verbal, written, presentation, and interpersonal communication skills
Licensed Customs Broker (LCB) preferred
Experience within freight forwarding, logistics, supply chain, transportation technology, customs brokerage, or customs compliance strongly preferred
Working knowledge of customs brokerage and compliance processes, including ACE, ABI, ISF, AES, bonded operations, and FTZ
SaaS or technology sales experience preferred
Proficiency with CRM and sales productivity tools; Salesforce experience preferred
Ability to travel domestically and internationally to visit customers and attend conferences and events (35% travel)
Must have a personal vehicle to visit customers
Valid driver's license with a clean record

Benefits

Comp & perks

Work from home structure
Paid time off programs
Paid sick leave
Paid holidays
Medical insurance
Vision insurance
Dental insurance
Voluntary life plans
Critical illness and accident policies
401(k) retirement plan
Additional training and development opportunities may be provided if sales targets are missed