Magaya Corporation

Account Manager

• Own an assigned portfolio of existing customers and develop account strategies to increase recurring revenue, strengthen relationships, and support retention
• Meet or exceed individual sales quotas through renewals, cross-sell, upsell, license expansion, product adoption, transaction growth, and other expansion opportunities
• Identify whitespace and expansion opportunities by understanding customers' operations, challenges, growth plans, and technology needs
• Develop and maintain a healthy sales pipeline and provide accurate, timely revenue forecasts
• Conduct regular customer meetings, business reviews, product discussions, demonstrations, and onsite visits
• Build relationships with operational users, managers, economic buyers, and executive stakeholders
• Lead pricing discussions, contract negotiations, objection handling, and closing
• Monitor customer expectations, satisfaction, business needs, risks, and opportunities
• Serve as primary relationship owner and coordinate Support, Professional Services, Implementation, Product, Finance, and Accounting resources during escalations
• Set customer expectations regarding internal processes, service responsibilities, project scope, support interactions, and commercial commitments
• Advocate for customers internally while balancing company policies, contractual obligations, and commercial objectives
• Handle customer inquiries and work cross-functionally to solve complex business or operational challenges
• Maintain accurate account, activity, opportunity, forecast, renewal, and customer information in the CRM and other sales tools
• Represent the company at customer meetings, industry conferences, and events
• Achieve assigned monthly, quarterly, and yearly sales targets

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