Client Account Specialist

Magic, Inc

. Manage a portfolio of client accounts and track the health of each client-assistant pairing .

Posted 11/6/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱32,000 - ₱38,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management, with a focus on proactive risk identification and retention strategies. Proficient in maintaining detailed records and facilitating effective communication across teams to ensure client satisfaction.

Highest-signal resume keywords

Client Account ManagementHubSpot ProficiencyB2B Customer SuccessFluent English CommunicationNight-Shift Availability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SupportRisk IdentificationRetention StrategiesMulti-Account Management

Soft Skills

Proactive ApproachCoachingCommunicationDetail-Oriented

Tools & Technologies

HubSpotCRM Systems

Industry Keywords

Client RelationshipsOnboardingAccount ReviewsInbound Account RequestsB2B

About the role

Key responsibilities & impact

Manage a portfolio of client accounts and track the health of each client-assistant pairing
Flag risks early and keep client relationships on track
Lead onboarding sessions, 30-day account reviews, and recurring client check-ins
Advocate for assistants through coaching conversations, feedback loops, and escalation of needs to leadership
Own retention conversations, identify at-risk accounts, and lead win-back efforts
Handle 30+ inbound account requests daily with fast, personalized responses
Maintain detailed HubSpot records for every client interaction
Coordinate with Operations, Finance, and Engineering on issues beyond direct scope
Carry accounts from onboarding through ongoing milestones
Participate in product and skills training, shadowing, live-call listening, live tickets, and supervised onboarding
Report to Andrea Santisteban

Requirements

What you’ll need

3+ years of client-facing experience in account management, account support, or B2B customer success — US accounts strongly preferred
Demonstrated ability to manage multiple active client accounts simultaneously without losing thread or detail
Fluent written and verbal English
Reliable night-shift availability (10 PM–7 AM PHT) with documented history of night-shift work
CRM proficiency; HubSpot preferred
Proactive approach to identifying and addressing account risks
Must achieve 80%+ on daily assessments and mock calls to continue training
Zero absences during training, except documented medical emergencies
Ability to work Monday–Friday, 10 PM–7 AM PHT

Benefits

Comp & perks

Gross package ₱32,000–₱38,000/month
Total potential ₱38,000–₱40,000/month
Night shift (10 PM–7 AM PHT)
Full training program included
Fully remote work
4-week training program
Y Combinator- and Sequoia-backed company
Access to a dynamic, friendly, low-hierarchy work environment