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Community Manager
Magic, Inc. Own day-to-day community engagement across Reddit, X, TikTok, Instagram, YouTube, and Discord .
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Own day-to-day community engagement across Reddit, X, TikTok, Instagram, YouTube, and Discord
- Respond, react, and keep conversations active across all platforms
- Monitor and moderate community spaces, review reports, and enforce community guidelines
- Surface fan feedback and direct-message requests to customer service
- Connect the Discord beta community with the QA team
- Capture and report bug reports, sentiment, and player feedback to QA and Engineering in real time
- Track trending topics, memes, and cultural moments relevant to the game
- Flag content opportunities to the content team
- Collaborate on post ideation and content creation for each platform
- Play the game regularly to stay fluent in its mechanics, culture, and community in-jokes
- Represent the community’s voice authentically across platforms and interactions
Requirements
What you’ll need- Experience owning day-to-day community management across Reddit, X, TikTok, Instagram, YouTube, and Discord
- Experience moderating online communities, including reviewing reports and enforcing community guidelines
- Strong written communication skills and ability to adapt tone and voice natively to each platform
- Ability to track trending topics, memes, and cultural moments and translate them into content opportunities
- Genuine familiarity with, or willingness to regularly play, the game
- Platform fluency across Reddit, X, TikTok, Instagram, YouTube, and Discord
- Knowledge of community moderation practices and tools
- Trend-spotting and translating cultural moments into content ideas
- Cross-functional reporting and routing feedback and bugs to the right teams
- Authentic, platform-native voice and communication style
- Player-first, empathetic mindset
- Calm, fair, and steady when moderating difficult conversations
- Proactive and detail-oriented
- Collaborative ability across customer service, QA, and content teams
- Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or higher
- Internet speed of at least 40MBPS
- Headset with extended noise-cancelling mic and webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Reliable internet connection
- Own computer with Intel Core i5 or similar or higher
- Availability for 40 hours per week, 10:00 AM–6:00 PM ET, Monday–Friday
Benefits
Comp & perks- No benefits package included