CX Associate – Dutch

Magic, Inc

. Work alongside the Magic CX team to deliver a best-in-class experience for Dutch-speaking customers .

Posted 9/17/2026contractRemote • PortugalJuniorMid-Level💰 $1,600 - $1,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in Dutch and English is essential for providing exceptional customer support and effectively communicating with clients. Strong organizational skills and the ability to manage multiple projects concurrently are critical for success in this role.

Highest-signal resume keywords

Fluency In DutchFluency In EnglishCustomer SupportOrganizational SkillsAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationResourcefulnessDetail OrientationSelf-Learning

Tools & Technologies

Customer Interface PlatformEmailPhone

Industry Keywords

EU Data ComplianceCustomer ExperienceShipping InquiriesClient Information Management

About the role

Key responsibilities & impact

Work alongside the Magic CX team to deliver a best-in-class experience for Dutch-speaking customers
Provide outstanding customer support under the close guidance of the Magic CX Lead
Answer client inquiries by phone and email
Address order issues and product inquiries via the customer interface platform, Facebook, and email
Track shipments and handle backend shipping inquiries
Conduct general research
Update addresses and client information
Serve as a bridge between customers and the clinical team
Potentially progress toward future CX Leadership opportunities within Magic

Requirements

What you’ll need

Must be fluent in Dutch and English and convey key conversational points concisely
Availability to work weekends or have split-offs
Must be legally resident in and working from Portugal
Role handles EU data and cannot be performed from outside the EU
Highly organized and able to complete multiple projects concurrently
Able to navigate internal workflows and customer conversations without missing details
Able to calmly handle uncertainty and rapidly changing situations
Resourceful and quick to learn
Able to teach yourself needed skills from scratch

Benefits

Comp & perks

100% work-from-home setup
Hands-on support
Training opportunities