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Magic, Inc

CX Associate – Dutch, Voice

Magic, Inc

. Answer client inquiries by phone and email .

Posted 9/18/2026contractRemote • PortugalJuniorMid-Level💰 $7 per weekWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in Dutch and English is essential for providing exceptional customer support and effectively communicating with clients. The ability to manage multiple projects, navigate internal workflows, and adapt to changing situations is crucial for success in this role.

Highest-signal resume keywords
Fluency In DutchFluency In EnglishCustomer SupportOrganizational SkillsAdaptability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyResourcefulnessSelf-LearningAttention To Detail
Tools & Technologies
Customer Interface PlatformEmailFacebook
Industry Keywords
EU Data ComplianceClient InquiriesShipping InquiriesOrder IssuesGeneral Research

About the role

Key responsibilities & impact
  • Answer client inquiries by phone and email
  • Address order issues and product inquiries through the customer interface platform, Facebook, and email
  • Track shipments and handle backend shipping inquiries
  • Conduct general research
  • Update addresses and client information
  • Provide outstanding customer support under the guidance of the Magic CX Lead
  • Serve as a bridge between customers and the clinical team
  • Deliver a seamless, empathetic, and efficient experience for Dutch-speaking customers

Requirements

What you’ll need
  • Must be fluent in Dutch and English and convey key conversational points concisely
  • Availability to work weekends or have split-offs
  • Must be legally resident in and working from Portugal
  • Role handles EU data and cannot be performed from outside the EU
  • Highly organized and able to complete multiple projects concurrently
  • Able to navigate internal workflows and customer conversations without missing details
  • Able to calmly handle uncertainty and rapidly changing situations
  • Resourceful and quick to learn
  • Able to teach yourself required skills from scratch

Benefits

Comp & perks
  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities