CX Associate – German

Magic, Inc

. Answer client inquiries through phone, email, and chat .

Posted 9/19/2026contractRemote • EgyptJuniorMid-Level💰 $8 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in German and English is essential for effective communication with clients. The ability to manage multiple projects, adapt to changing situations, and provide exceptional customer support is crucial.

Highest-signal resume keywords

Fluency In GermanFluency In EnglishCustomer SupportOrganizational SkillsAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationResourcefulnessProblem-Solving

Tools & Technologies

Customer Interface PlatformEmailFacebook

Industry Keywords

Client InquiriesOrder IssuesShipping InquiriesGeneral Research

About the role

Key responsibilities & impact

Answer client inquiries through phone, email, and chat
Address order issues and product inquiries via the customer interface platform, Facebook, and email
Track shipments and backend shipping inquiries
Conduct general research
Update addresses and client information
Work under the close guidance of the CX Lead to provide outstanding customer support
Serve as a bridge between customers and the clinical team

Requirements

What you’ll need

Must be fluent in German and English and able to convey key conversational points concisely
Availability to work weekends or having split-offs
Highly organized and able to complete multiple projects concurrently
Able to calmly handle uncertainty and rapidly changing situations
Resourceful and quick to learn; able to teach yourself needed skills from scratch

Benefits

Comp & perks

100% work-from-home setup
Hands-on support
Training opportunities