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Magic, Inc

CX Associate, German – Voice

Magic, Inc

. Answer client inquiries . Address order issues and product inquiries via the customer interface platform, Facebook, and email . Track shipments and handle backend shipping inquiries . Conduct general research . Update

Posted 9/18/2026contractRemote • PortugalJuniorMid-Level💰 $7 per weekWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in German and English is essential for effective communication with clients, alongside strong organizational skills to manage multiple projects and inquiries efficiently. The ability to adapt to changing situations and learn new skills quickly is crucial for success in this customer support role.

Highest-signal resume keywords
Fluency In GermanFluency In EnglishCustomer SupportOrganizational SkillsAdaptability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Outstanding Customer SupportResourcefulnessCalm Under PressureAbility To Learn Quickly
Tools & Technologies
Customer Interface PlatformEmailFacebook
Industry Keywords
EU Data HandlingClient InquiriesOrder IssuesShipping InquiriesProject Management

About the role

Key responsibilities & impact
  • Answer client inquiries
  • Address order issues and product inquiries via the customer interface platform, Facebook, and email
  • Track shipments and handle backend shipping inquiries
  • Conduct general research
  • Update addresses and client information
  • Provide outstanding customer support under the close guidance of the CX Lead
  • Serve as a bridge between customers and the clinical team

Requirements

What you’ll need
  • Must be fluent in German and English and can convey key conversational points concisely
  • Availability to work weekends or having split-offs
  • Must be legally resident in and working from Portugal
  • Role handles EU data and work cannot be performed from outside the EU
  • Highly organized and able to complete multiple projects concurrently
  • Able to calmly handle uncertainty and rapidly changing situations
  • Resourceful and quick to learn; able to teach yourself needed skills from scratch

Benefits

Comp & perks
  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities